Front Office Manager

Company Description

The Indismart Group focuses on providing education and hospitality services. Led by founder Dr. Suborno Bose, our group businesses specialize in graduate education in Hospitality Management across India. Our colleges, IIHM and IAM, are renowned in the field, with partnerships with prestigious universities. In hospitality, we own properties in Kolkata, New Delhi, and Goa, offering unique experiences.

Role Description

This is a full-time, on-site Front Office Manager role located in Indismart Woodbourne Resort Goa, A 3 Star Resort in Nuvem, South Goa Spread in 22 Acres. The Front Office Manager will be responsible for office administration, ensuring customer satisfaction, providing excellent customer service, managing front office operations, and effective communication with guests and team members.

Maintains working relationships and communicates with all departments. Verifies that accurate room status information is maintained and properly communicated. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Checks cashiers in and out and verifies banks and deposits at the end of each shift.

Qualifications

• Office Administration and Front Office management skills
• Customer Satisfaction and Customer Service expertise
• Strong communication skills
• Experience in hospitality industry preferred
• Ability to multitask and prioritize effectively
• Excellent organizational and problem-solving abilities
• Bachelor's degree in Hospitality Management or related field is a plus

Experience

• With a total of 7 Years work experience in any 3/4 Star Hotel.
• Revenue Management Knowledge is a must
• Salary as per Experience and Knowledge