Front Office Associate

Company Description

The Indismart Group is a business enterprise focusing on Education and Hospitality sectors. Led by founder Dr. Suborno Bose, our group includes leading educational institutions in Hospitality Management and hotels in Kolkata, New Delhi, and Goa. Our education facilities, IIHM, IAM, and ISB Kolkata, offer top-quality education, and our hotels provide excellent accommodation in prime locations.

Role Description

This is a full-time Front Office Associate role located in Indismart Woodbourne Resort Goa, A 3 Star Resort in Nuvem, South Goa Spread in 22 Acres. The Front Office Associate will be responsible for phone etiquette, receptionist duties, customer service, check-in procedures, and communication with guests and staff.

Front Office Associate will Assists in pre-registration and blocking of rooms for reservations.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Possesses a working knowledge of the reservations department. 

Qualifications

• Phone Etiquette, Receptionist Duties, and Customer Service skills
• Check-in procedures and Communication skills
• Experience in a similar role is an advantage
• Excellent interpersonal and organizational skills
• Ability to multitask and work in a fast-paced environment
• High school diploma or equivalent required

Experience

With Minimum 2 Years of Work Experience in any 3/4 Star Hotel in FO department.