FRONT OFFICE MANAGER

Front Office Manager – Roles and Responsibilities

1. Guest Relations

• Ensure all guests receive excellent service.
• Handle guest complaints, feedback, and special requests.
• Oversee guest check-in and check-out processes.
• Maintain high customer satisfaction.

2. Staff Supervision & Training

• Supervise front desk staff (receptionists, concierge, bell desk, etc.).
• Schedule staff shifts and manage daily staffing needs.
• Train new employees on procedures and service standards.
• Monitor staff performance and provide feedback.

3. Front Office Operations

• Manage the daily operations of the front desk.
• Ensure smooth reservation, registration, and room assignment processes.
• Coordinate with housekeeping and other departments.
• Maintain cleanliness and professional appearance of the front office area.

4. Administration & Reporting

• Prepare daily, weekly, and monthly front office reports.
• Monitor occupancy levels, room rates, and revenue.
• Keep records of guest information, invoices, and payments.
• Handle cash management and billing accuracy.

5. Communication & Coordination

• Work closely with housekeeping, maintenance, and other departments.
• Ensure timely communication of guest needs or issues.
• Coordinate with the sales and marketing team for promotions and events.

6. Customer Service Excellence

• Promote a welcoming environment.
• Resolve conflicts or issues efficiently.
• Maintain high hospitality standards and brand image.

7. Security & Safety

• Ensure guest privacy and data protection.
• Follow hotel safety procedures and emergency plans.
• Monitor security systems and entry logs.

8. Technology & Systems

• Manage front office software (PMS – Property Management Systems).
• Train staff in using booking and billing systems.
• Ensure all technical equipment at the front desk is functioning.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Paid time off

Ability to commute/relocate:

• Hassan, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• FRONT OFFICE OPERATIONS: 3 years (Preferred)
• FRONT OFICE OPERATIONS : 4 years (Required)

Language:

• ENGLISH,KANNADA,HINDI (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person