Summary Ensures that three quotations have been obtained for all items purchased. Ensures thorough understanding of the SCALA system (Materials Management System). Monitors and ensures that Purchasing obtains up-to-date and accurate quotations. Ensures that accurate par levels are established and ordering is done in accordance with the set par and no alterations are to be made to the purchase orders unless approved. Participates in formal negotiations for annual or large contracts involving inventory items. Ensures that all goods delivered by suppliers are channelled to the Receiving Department. Ensures all scales are working properly. Ensures that all goods are not left unattended. Ensures that all invoices are stamped and signed by the Materials clerk. All direct purchased items should also be signed by the outlet manager. Spot checks to ensure that goods are received as per specifications. Ensures all goods and items are received according to delivery schedule, properly checked on quality and are documented according to the related policies and procedures. Ensures all liquor bottles are stuck and stamped with the appropriate control labels. Audits monthly stock take and prepares stock reconciliation for all stockrooms. Prepares daily food and beverage actual/ potential cost report. Ensures that all monthly inventories purchased are in balance with the accounts payable. Prepares month-end cost audit report, which includes reconciliation of all storerooms. Ensures that all policies and procedures are being followed. Counts cash on hand, inspects notes receivable and payable, negotiable. Qualifications Graduate
Summary Ensures that minimum brand standards have been implemented. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments. Assists in conducting monthly inventory checks on all operating equipment and supplies. Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate. Performs the function of cashier and responsible for Micros cashiering procedure. Balances cash and credit card charges and remittance of cash to Front Office Safe. Makes necessary checks needed for specific events or functions. Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods. Assists with conducting monthly inventory checks on all operating equipment and supplies. Assists to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to. Qualifications Graduation
Summary The operational areas in this position are recreational activities, pool and beach services and activities, fitness centre and locker areas services, Camp Hyatt operational assistance as and when required including kid’s activities and assistance in spa operations as and when required. To ensure through effective supervision that all services offered in the Sport and Recreation facilities are always available and carried out with the utmost efficiency and courtesy as per the Departmental Operations Manual. To lead and be hands on in conducting group activities (indoor, outdoor, out of the property) as required. To work in close coordination with Sales, Events team to ensure a complete recreational and group activities brochure is in place with separate activities for individuals, families and groups (small and large). To maintain a high profile within the all Sport & Recreation facilities by becoming involved with the activities, becoming a model of fitness and health. To maintain good relations with all hotel guests. To develop schedule of activities for the resort with Director of Spa and Activities Coordinator and participate where required in the activities. To coordinate with other relevant departments to handle specific sport and recreational activities for group and / or incentive groups. To ensure that the various recreational facilities are operating profitably. To control and monitor all administrative, financial and sales operation for the Sport and Recreation facilities. To maintain a close inspection of the state of repair of the buildings and equipment of the Sport and Recreation facilities. To continually educate and update oneself on the various components of the Operation, Maintenance and Growth, and to recommend to Management any new innovations and/or changes. To take active measures to assist in the in-house promotion and guest awareness of the Sport & Recreation facilities. To ensure the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Sport & Recreation facilities and services. To ensure that the Sport and Recreation facilities and services are Market Leaders in all aspects of provision. Conduct weekly walkthroughs of the facility with housekeeping and engineering to ensure the area, equipment and facility is in 100% working order. To review and improve as necessary the operational procedure for the facilities. Ensure manning and facility utilization are maximised. Ensure the team is aware of monthly budget and individual retail and service targets. Maintains a high profile within the area of work by becoming involved with the activities. Maintains a good relation with all Spa & Fitness Centre members, guests and visitors. Plans all recreation, fitness and assists in spa activities. Continually educates and updates oneself on the various components of the Recreation, Fitness Centre Operation, Maintenance and Growth, and to recommend to Management any new innovations and/or changes. Takes active measures to assist in the promotion and public awareness of the Recreation, Spa & Fitness Centre. Ensures the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Recreation, Spa & Fitness Centre facilities and services. Qualifications Graduation
Summary Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. Ensures the strict control of room keys. Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to. Coordinates all Repair and Maintenance and reports maintenance job orders. Understands rate structure and promotional rates available. Understands the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Ensures that Front Office employees work in a supportive and flexible manner with other departments. Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that all guest details are entered correctly in accordance with the principles of clean data. Qualifications Graduation
Summary Assists the Training Manager in identifying training needs for the hotel. Co-ordinates and monitors the hotel's Training Plan and Calendar. Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual. Responsible for the grooming standards of the hotel and ensures all employees adhere to the same. Advises the Training manager of any new support material that would be beneficial to the hotel. Keeps informed of new developments, materials and techniques in training. Ensures that the recommended quota of Departmental Trainers is trained for each department and that they are conducting an average of 3 to 5 skills training sessions per month. Ensure that each employee receives a minimum of 3 hours per month of skill training by their respective Departmental Trainers. Ensures the maximum utilisation of Departmental Trainers in each department and closely monitors and rewards their performance and activities. Plans, implements and monitors, in conjunction with other members of the Human Resources Division both General/Core and Management Training. Plans, implements and monitors the following training as necessary: Orientation Training, Hygiene Training, Health and Safety Training, Fire Training and Computer Training. Selects appropriate instructional procedures and methods such as group instruction, self-study, demonstrations, simulation exercises, and role-play. Implements and monitors the company's training materials like e-learning initiatives. Coordinates and monitors the Hyattrack training programms. Feedback the results of the Employee Engagement survey and ensure that the relevant changes are implemented. Monitors the utilization of Brand Standards to better hotel service standards. Qualifications Graduation
Summary Assists the Training Manager in identifying training needs for the hotel. Co-ordinates and monitors the hotel's Training Plan and Calendar. Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual. Responsible for the grooming standards of the hotel and ensures all employees adhere to the same. Advises the Training manager of any new support material that would be beneficial to the hotel. Keeps informed of new developments, materials and techniques in training. Ensures that the recommended quota of Departmental Trainers is trained for each department and that they are conducting an average of 3 to 5 skills training sessions per month. Ensure that each employee receives a minimum of 3 hours per month of skill training by their respective Departmental Trainers. Ensures the maximum utilisation of Departmental Trainers in each department and closely monitors and rewards their performance and activities. Plans, implements and monitors, in conjunction with other members of the Human Resources Division both General/Core and Management Training. Plans, implements and monitors the following training as necessary: Orientation Training, Hygiene Training, Health and Safety Training, Fire Training and Computer Training. Selects appropriate instructional procedures and methods such as group instruction, self-study, demonstrations, simulation exercises, and role-play. Implements and monitors the company's training materials like e-learning initiatives. Coordinates and monitors the Hyattrack training programms. Feedback the results of the Employee Engagement survey and ensure that the relevant changes are implemented. Monitors the utilization of Brand Standards to better hotel service standards. Qualifications Graduation
Summary Assists the Training Manager in identifying training needs for the hotel. Co-ordinates and monitors the hotel's Training Plan and Calendar. Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual. Responsible for the grooming standards of the hotel and ensures all employees adhere to the same. Advises the Training manager of any new support material that would be beneficial to the hotel. Keeps informed of new developments, materials and techniques in training. Ensures that the recommended quota of Departmental Trainers is trained for each department and that they are conducting an average of 3 to 5 skills training sessions per month. Ensure that each employee receives a minimum of 3 hours per month of skill training by their respective Departmental Trainers. Ensures the maximum utilisation of Departmental Trainers in each department and closely monitors and rewards their performance and activities. Plans, implements and monitors, in conjunction with other members of the Human Resources Division both General/Core and Management Training. Plans, implements and monitors the following training as necessary: Orientation Training, Hygiene Training, Health and Safety Training, Fire Training and Computer Training. Selects appropriate instructional procedures and methods such as group instruction, self-study, demonstrations, simulation exercises, and role-play. Implements and monitors the company's training materials like e-learning initiatives. Coordinates and monitors the Hyattrack training programms. Feedback the results of the Employee Engagement survey and ensure that the relevant changes are implemented. Monitors the utilization of Brand Standards to better hotel service standards. Qualifications Graduation
Summary Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. Ensures the strict control of room keys. Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to. Coordinates all Repair and Maintenance and reports maintenance job orders. Understands rate structure and promotional rates available. Understands the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Ensures that Front Office employees work in a supportive and flexible manner with other departments. Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that all guest details are entered correctly in accordance with the principles of clean data. Qualifications Graduation
Summary Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. Ensures the strict control of room keys. Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to. Coordinates all Repair and Maintenance and reports maintenance job orders. Understands rate structure and promotional rates available. Understands the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Ensures that Front Office employees work in a supportive and flexible manner with other departments. Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that all guest details are entered correctly in accordance with the principles of clean data. Qualifications Graduation
Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Graduation
Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Graduation
Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Graduation
Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Summary To assist in the smooth and efficient operation of the beach/pool area as per the standards laid down. To provide a courteous, professional, efficient and flexible service at all times, following Standards of Performance. To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies. To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the Place of Work as assigned. To ensure that the Place of Work and surrounding area is kept clean and organized at all times. Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Realize that his/her primary role is to be of service to the guest and that their needs & safety come first. Must impart correct information & advise the guest on the various services/activities in the resort. Must keep all areas clean at all time. Must be completely conversant with first aid & life saving techniques. Must be attentive and alert for any signs from the guest. Must upkeep all pool equipment in and around the deck. Makes optimum use of the pool equipment. Qualifications Lifeguard Certification
Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Summary To assist in the smooth and efficient operation of the beach/pool area as per the standards laid down. To provide a courteous, professional, efficient and flexible service at all times, following Standards of Performance. To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies. To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the Place of Work as assigned. To ensure that the Place of Work and surrounding area is kept clean and organized at all times. Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Realize that his/her primary role is to be of service to the guest and that their needs & safety come first. Must impart correct information & advise the guest on the various services/activities in the resort. Must keep all areas clean at all time. Must be completely conversant with first aid & life saving techniques. Must be attentive and alert for any signs from the guest. Must upkeep all pool equipment in and around the deck. Makes optimum use of the pool equipment. Qualifications Lifeguard Certification
Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Summary To assist in the smooth and efficient operation of the beach/pool area as per the standards laid down. To provide a courteous, professional, efficient and flexible service at all times, following Standards of Performance. To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies. To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the Place of Work as assigned. To ensure that the Place of Work and surrounding area is kept clean and organized at all times. Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Realize that his/her primary role is to be of service to the guest and that their needs & safety come first. Must impart correct information & advise the guest on the various services/activities in the resort. Must keep all areas clean at all time. Must be completely conversant with first aid & life saving techniques. Must be attentive and alert for any signs from the guest. Must upkeep all pool equipment in and around the deck. Makes optimum use of the pool equipment. Qualifications Lifeguard Certification