LIFEGUARD

• To assist in the smooth and efficient operation of the beach/pool area as per the standards laid down.
• To provide a courteous, professional, efficient and flexible service at all times, following Standards of Performance.
• To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
• To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.
• Must impart correct information & advise the guest on the various services/activities in the resort.
• Must keep all areas clean at all time.
• Must be completely conversant with first aid & life saving techniques.
• Must be attentive and alert for any signs from the guest.
• Must upkeep all pool equipment in and around the deck.
• Makes optimum use of the pool equipment.

Lifeguard Certification