Front Office Manager

**Job Description:** As a Front Office Manager, you will be responsible for overseeing all aspects of the front office operations to ensure exceptional guest service and satisfaction. Your role will involve managing the front desk staff, maintaining a welcoming environment for all guests, and playing a crucial role in the smooth functioning of the front office. **Key Responsibilities:** - Manage and supervise front desk staff, including training and scheduling - Ensure smooth check-in and check-out processes for guests - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain accurate records and accounts of all front office activities - Coordinate with other departments to ensure seamless guest experiences - Implement and enforce hotel policies and procedures - Monitor and maintain the cleanliness and organization of the front desk area **Qualifications Required:** - Previous experience in a front office or hospitality management role - Proficiency in phone systems and customer service practices - Multilingual abilities are a plus - Familiarity with night audit procedures is advantageous - Strong guest relations skills with a focus on providing exceptional guest services The company offers a full-time job type with benefits such as a flexible schedule and provided food. The work location is in person during day shifts. The preferred education requirement is Higher Secondary (12th Pass), and preferred experience includes 1 year in Microsoft Office and a total of 2 years of work experience. Proficiency in the English language is also preferred.,