Front Office Manager

Job Description

Key Responsibilities: Team Management: Supervising and training front office staff (receptionists, concierge, clerks). Scheduling shifts and ensuring adequate coverage. Evaluating team performance and providing feedback. Customer Service: Greeting and assisting guests, clients, or visitors. Addressing complaints and resolving issues promptly to ensure satisfaction. Maintaining a high standard of hospitality or professionalism. Operations Management: Overseeing daily front desk activities, including check-ins, check-outs, and reservations (for hospitality). Ensuring smooth communication between the front office and other departments. Monitoring and maintaining reception area supplies and organization. Administrative Tasks: Managing budgets related to front office operations. Preparing reports on occupancy rates, customer feedback, and operational efficiency (hospitality sector). Implementing and enforcing policies, standards, and procedures. Technology and Tools: Using property management systems (PMS) or other relevant software for bookings, scheduling, and communication. Ensuring technology used in the front office runs efficiently. Key Skills: Customer service excellence. Leadership and team management. Strong communication and interpersonal skills. Ability to multitask and work under pressure. Proficiency in relevant software (e.g., Microsoft Office, PMS systems like Opera for hotels). Problem-solving and decision-making abilities. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Rotational shift Experience: total work: 4 years (Preferred) Work Location: In person