Front Office Manager cum sales executive

Front Office Operations

• Welcome and assist patients in a professional and courteous manner.
• Manage appointment scheduling, confirmations, and follow-up communications.
• Coordinate with dermatologists, therapists, and support staff to ensure smooth clinic workflow.
• Handle billing, invoicing, and daily cash reconciliation.
• Maintain accurate patient records and ensure data confidentiality.
• Supervise the upkeep and ambience of the reception and waiting areas.

Sales & Revenue Generation

• Provide information about services, treatments, and skincare products.
• Conduct initial consultations and guide clients toward suitable treatment options.
• Convert inquiries into confirmed appointments and achieve monthly sales targets.
• Upsell and cross-sell services, treatment packages, and memberships.
• Assist in executing promotional activities, events, and marketing campaigns.

Customer Relationship Management

• Build and maintain positive relationships with patients and clients.
• Address and resolve client concerns promptly and professionally.
• Collect and record client feedback for service improvement.
• Ensure high standards of customer satisfaction and retention.

Qualifications & Experience

• Graduate degree in Business Administration, Hospitality Management, Life Sciences, or related field.
• Minimum 1–3 years of experience in a front office, customer service, or sales role — preferably in a dermatology, aesthetic, salon, or healthcare setup.
• Excellent communication skills in English and Malayalam (Hindi an added advantage).
• Presentable, confident, and patient-oriented personality.
• Proven ability to meet sales goals and maintain client satisfaction.
• Proficiency in MS Office and familiarity with CRM or clinic management software.

Key Competencies

• Customer service excellence
• Sales and persuasion skills
• Time management and multitasking
• Professional grooming and demeanor
• Teamwork and coordination

Compensation & Benefits

• Competitive salary commensurate with experience
• Performance-based incentives and commissions
• In-house training on aesthetic and dermatology procedures
• Opportunities for career advancement
• Supportive and positive work culture

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person