The Nursing Staff at the Skin, Hair & Laser Clinic plays a vital role in patient care, supporting medical professionals in providing high-quality care to patients. The role requires a strong understanding of medical and aesthetic procedures, excellent patient care skills, and the ability to work collaboratively in a fast-paced healthcare environment. The Nursing Staff will assist in various treatments, provide patient education, and ensure patient safety throughout the clinic’s operations. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,000.00 - ₹15,000.00 per month Schedule: Fixed shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Education: Diploma (Required) Experience: Hospital: 1 year (Required) Nursing: 1 year (Required) Language: English (Required) Location: Kunnamangalam, Kerala (Required) Work Location: In person
The Nursing Staff at the Skin, Hair & Laser Clinic plays a vital role in patient care, supporting medical professionals in providing high-quality care to patients. The role requires a strong understanding of medical and aesthetic procedures, excellent patient care skills, and the ability to work collaboratively in a fast-paced healthcare environment. The Nursing Staff will assist in various treatments, provide patient education, and ensure patient safety throughout the clinic’s operations. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,000.00 - ₹15,000.00 per month Schedule: Fixed shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Education: Diploma (Required) Experience: Hospital: 1 year (Required) Nursing: 1 year (Required) Language: English (Required) Location: Kunnamangalam, Kerala (Required) Work Location: In person
e are seeking a dynamic, creative, and result-oriented Marketing Executive to lead and execute the marketing efforts of our advanced dermatology and aesthetic clinic. The ideal candidate will be responsible for planning, creating, and managing online and offline marketing strategies to drive brand visibility, generate quality leads, and boost patient engagement. Key Responsibilities:1. Digital Marketing & Lead Generation Plan, manage, and monitor paid ad campaigns on platforms like Meta (Facebook/Instagram), Google, YouTube, etc. Optimize campaigns for lead generation and ROI. Track performance metrics and adjust strategies accordingly. 2. Social Media Management Create engaging and visually appealing social media content (reels, carousels, stories, testimonials). Plan monthly content calendars for Instagram, Facebook, and YouTube. Increase follower base and engagement through organic and paid strategies. 3. Content Creation & Coordination Work with designers, photographers, and doctors to create educational and promotional content. Script and assist in shooting videos for treatments, patient stories, and behind-the-scenes content. 4. Website & SEO Update clinic website with treatment info, blogs, and offers. Ensure SEO-friendly content and monitor search engine rankings. 5. Offline Marketing Plan local promotional activities (flyers, standees, collaborations with salons, gyms, etc.). Coordinate clinic events, open-house days, or seasonal campaigns. 6. CRM & Follow-up Coordinate with front desk to ensure leads from ads are followed up properly. Use CRM tools to manage lead nurturing and campaign tracking. Requirements: Bachelor’s degree in Marketing, Communications, or a related field. Experience in healthcare, wellness, or aesthetic industry is a plus. Strong knowledge of digital marketing platforms and tools. Creative mindset with excellent communication and organizational skills. Ability to work independently and in collaboration with the medical and creative teams. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,000.00 - ₹10,000.00 per month Benefits: Flexible schedule Schedule: Fixed shift Weekend availability Work Location: In person
e are seeking a dynamic, creative, and result-oriented Marketing Executive to lead and execute the marketing efforts of our advanced dermatology and aesthetic clinic. The ideal candidate will be responsible for planning, creating, and managing online and offline marketing strategies to drive brand visibility, generate quality leads, and boost patient engagement. Key Responsibilities:1. Digital Marketing & Lead Generation Plan, manage, and monitor paid ad campaigns on platforms like Meta (Facebook/Instagram), Google, YouTube, etc. Optimize campaigns for lead generation and ROI. Track performance metrics and adjust strategies accordingly. 2. Social Media Management Create engaging and visually appealing social media content (reels, carousels, stories, testimonials). Plan monthly content calendars for Instagram, Facebook, and YouTube. Increase follower base and engagement through organic and paid strategies. 3. Content Creation & Coordination Work with designers, photographers, and doctors to create educational and promotional content. Script and assist in shooting videos for treatments, patient stories, and behind-the-scenes content. 4. Website & SEO Update clinic website with treatment info, blogs, and offers. Ensure SEO-friendly content and monitor search engine rankings. 5. Offline Marketing Plan local promotional activities (flyers, standees, collaborations with salons, gyms, etc.). Coordinate clinic events, open-house days, or seasonal campaigns. 6. CRM & Follow-up Coordinate with front desk to ensure leads from ads are followed up properly. Use CRM tools to manage lead nurturing and campaign tracking. Requirements: Bachelor’s degree in Marketing, Communications, or a related field. Experience in healthcare, wellness, or aesthetic industry is a plus. Strong knowledge of digital marketing platforms and tools. Creative mindset with excellent communication and organizational skills. Ability to work independently and in collaboration with the medical and creative teams. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,000.00 - ₹10,000.00 per month Benefits: Flexible schedule Schedule: Fixed shift Weekend availability Work Location: In person
Front Office Operations Welcome and assist patients in a professional and courteous manner. Manage appointment scheduling, confirmations, and follow-up communications. Coordinate with dermatologists, therapists, and support staff to ensure smooth clinic workflow. Handle billing, invoicing, and daily cash reconciliation. Maintain accurate patient records and ensure data confidentiality. Supervise the upkeep and ambience of the reception and waiting areas. Sales & Revenue Generation Provide information about services, treatments, and skincare products. Conduct initial consultations and guide clients toward suitable treatment options. Convert inquiries into confirmed appointments and achieve monthly sales targets. Upsell and cross-sell services, treatment packages, and memberships. Assist in executing promotional activities, events, and marketing campaigns. Customer Relationship Management Build and maintain positive relationships with patients and clients. Address and resolve client concerns promptly and professionally. Collect and record client feedback for service improvement. Ensure high standards of customer satisfaction and retention. Qualifications & Experience Graduate degree in Business Administration, Hospitality Management, Life Sciences, or related field. Minimum 1–3 years of experience in a front office, customer service, or sales role — preferably in a dermatology, aesthetic, salon, or healthcare setup. Excellent communication skills in English and Malayalam (Hindi an added advantage). Presentable, confident, and patient-oriented personality. Proven ability to meet sales goals and maintain client satisfaction. Proficiency in MS Office and familiarity with CRM or clinic management software. Key Competencies Customer service excellence Sales and persuasion skills Time management and multitasking Professional grooming and demeanor Teamwork and coordination Compensation & Benefits Competitive salary commensurate with experience Performance-based incentives and commissions In-house training on aesthetic and dermatology procedures Opportunities for career advancement Supportive and positive work culture Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person
The Nursing Staff at the Skin, Hair & Laser Clinic plays a vital role in patient care, supporting medical professionals in providing high-quality care to patients. The role requires a strong understanding of medical and aesthetic procedures, excellent patient care skills, and the ability to work collaboratively in a fast-paced healthcare environment. The Nursing Staff will assist in various treatments, provide patient education, and ensure patient safety throughout the clinic’s operations. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,000.00 - ₹15,000.00 per month Education: Diploma (Required) Experience: Hospital: 1 year (Required) Nursing: 1 year (Required) Language: English (Required) Location: Kunnamangalam, Kerala (Required) Work Location: In person
Overview: The Front Office Receptionist is the first point of contact for patients and clients visiting the Skin, Hair & Laser Aesthetic Clinic. This position requires strong customer service skills, the ability to manage multiple tasks, and an understanding of the clinic’s services and operations. The Receptionist is responsible for providing a welcoming atmosphere, handling administrative duties, managing appointments, and assisting with patient inquiries to ensure smooth clinic operations. Key Responsibilities: Front Desk & Client Interaction: Greeting Patients & Visitors: Greet all patients, clients, and visitors in a warm, friendly, and professional manner. Ensure a positive first impression by providing excellent customer service. Appointment Scheduling & Management: Schedule, confirm, and manage patient appointments for consultations, treatments, and follow-ups. Ensure that the appointment schedule runs smoothly and efficiently, minimizing wait times. Handle rescheduling or cancellations and provide patients with reminders for their upcoming appointments. Check-In & Check-Out: Welcome patients upon arrival, confirm their appointment details, and update personal or medical information as needed. Ensure that patients check out smoothly after their treatment, collecting payments, and scheduling future appointments when necessary. Client Inquiries & Communication: Answer phone calls, emails, and online inquiries, providing information about services, prices, and clinic policies. Respond to patient concerns or direct them to the appropriate medical staff for assistance. Maintain a professional tone in all communication, addressing patient needs promptly. Administrative Support: Patient Record Management: Accurately input and update patient information into the clinic’s system, ensuring that records are up to date and confidential. Maintain patient forms and records, ensuring they are filed and stored securely. Billing & Payments: Process patient payments for services rendered, including handling cash, credit card transactions, and invoicing. Verify insurance coverage and provide billing information to patients as needed. Assist with insurance claims and payment tracking, liaising with patients and insurance providers. Coordination with Medical Staff: Communicate with the medical and aesthetic team to relay patient information, requests, and needs. Assist in preparing and organizing patient documents and forms for procedures and treatments. Ensure the smooth flow of operations by coordinating with clinical staff to ensure timely patient transitions. Inventory & Stock Control: Monitor and maintain stock of office supplies, including stationery, patient forms, and promotional materials. Notify the clinic manager when office supplies are low and require reordering. Clinic Operations Support: Clinic Cleanliness & Presentation: Ensure the reception area is clean, organized, and welcoming at all times. Maintain cleanliness and organization of waiting areas, keeping magazines, brochures, and furniture neat and orderly. Maintain Patient Comfort: Ensure patients feel comfortable and informed during their time in the waiting area. Provide patients with forms to fill out and guide them through the check-in process. Offer beverages or assistance to patients as necessary. Marketing & Promotions: Assist in promoting the clinic’s services, products, and special offers to patients. Distribute marketing materials such as brochures, business cards, or newsletters to patients. Coordination for Special Events or Promotions: Assist with the coordination and promotion of clinic events, such as seasonal sales, open houses, or new service launches. Ensure that all promotional materials are readily available for patients and clients. Qualifications: Education: High school diploma or equivalent is required. A diploma or certification in office administration or medical reception is a plus. Experience: Prior experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare, wellness, or aesthetic clinic setting. Experience with appointment scheduling and managing patient or client inquiries is a plus. Skills: Excellent communication skills, both written and verbal, with the ability to speak clearly and professionally. Strong organizational skills and attention to detail, with the ability to manage multiple tasks. Proficient in office software, including Microsoft Office, and experience with scheduling software or clinic management systems. Ability to handle confidential patient information with discretion and professionalism. Attributes: Friendly, professional, and approachable demeanor. Strong interpersonal skills and a passion for customer service. Ability to work well under pressure and handle stressful situations in a calm and efficient manner. Ability to work independently and as part of a team. Benefits: Competitive salary and performance-based incentives. Opportunities for professional development and training in the beauty and healthcare industry. Employee discounts on clinic services and products. A positive and dynamic work environment in a growing healthcare setting. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,000.00 - ₹15,000.00 per month Application Question(s): SALES EXPERIENCE Education: Diploma (Preferred) Language: English (Required) Location: Kunnamangalam, Kerala (Required) Work Location: In person
Overview: The Front Office Receptionist is the first point of contact for patients and clients visiting the Skin, Hair & Laser Aesthetic Clinic. This position requires strong customer service skills, the ability to manage multiple tasks, and an understanding of the clinic’s services and operations. The Receptionist is responsible for providing a welcoming atmosphere, handling administrative duties, managing appointments, and assisting with patient inquiries to ensure smooth clinic operations. Key Responsibilities: Front Desk & Client Interaction: Greeting Patients & Visitors: Greet all patients, clients, and visitors in a warm, friendly, and professional manner. Ensure a positive first impression by providing excellent customer service. Appointment Scheduling & Management: Schedule, confirm, and manage patient appointments for consultations, treatments, and follow-ups. Ensure that the appointment schedule runs smoothly and efficiently, minimizing wait times. Handle rescheduling or cancellations and provide patients with reminders for their upcoming appointments. Check-In & Check-Out: Welcome patients upon arrival, confirm their appointment details, and update personal or medical information as needed. Ensure that patients check out smoothly after their treatment, collecting payments, and scheduling future appointments when necessary. Client Inquiries & Communication: Answer phone calls, emails, and online inquiries, providing information about services, prices, and clinic policies. Respond to patient concerns or direct them to the appropriate medical staff for assistance. Maintain a professional tone in all communication, addressing patient needs promptly. Administrative Support: Patient Record Management: Accurately input and update patient information into the clinic’s system, ensuring that records are up to date and confidential. Maintain patient forms and records, ensuring they are filed and stored securely. Billing & Payments: Process patient payments for services rendered, including handling cash, credit card transactions, and invoicing. Verify insurance coverage and provide billing information to patients as needed. Assist with insurance claims and payment tracking, liaising with patients and insurance providers. Coordination with Medical Staff: Communicate with the medical and aesthetic team to relay patient information, requests, and needs. Assist in preparing and organizing patient documents and forms for procedures and treatments. Ensure the smooth flow of operations by coordinating with clinical staff to ensure timely patient transitions. Inventory & Stock Control: Monitor and maintain stock of office supplies, including stationery, patient forms, and promotional materials. Notify the clinic manager when office supplies are low and require reordering. Clinic Operations Support: Clinic Cleanliness & Presentation: Ensure the reception area is clean, organized, and welcoming at all times. Maintain cleanliness and organization of waiting areas, keeping magazines, brochures, and furniture neat and orderly. Maintain Patient Comfort: Ensure patients feel comfortable and informed during their time in the waiting area. Provide patients with forms to fill out and guide them through the check-in process. Offer beverages or assistance to patients as necessary. Marketing & Promotions: Assist in promoting the clinic’s services, products, and special offers to patients. Distribute marketing materials such as brochures, business cards, or newsletters to patients. Coordination for Special Events or Promotions: Assist with the coordination and promotion of clinic events, such as seasonal sales, open houses, or new service launches. Ensure that all promotional materials are readily available for patients and clients. Qualifications: Education: High school diploma or equivalent is required. A diploma or certification in office administration or medical reception is a plus. Experience: Prior experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare, wellness, or aesthetic clinic setting. Experience with appointment scheduling and managing patient or client inquiries is a plus. Skills: Excellent communication skills, both written and verbal, with the ability to speak clearly and professionally. Strong organizational skills and attention to detail, with the ability to manage multiple tasks. Proficient in office software, including Microsoft Office, and experience with scheduling software or clinic management systems. Ability to handle confidential patient information with discretion and professionalism. Attributes: Friendly, professional, and approachable demeanor. Strong interpersonal skills and a passion for customer service. Ability to work well under pressure and handle stressful situations in a calm and efficient manner. Ability to work independently and as part of a team. Benefits: Competitive salary and performance-based incentives. Opportunities for professional development and training in the beauty and healthcare industry. Employee discounts on clinic services and products. A positive and dynamic work environment in a growing healthcare setting. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,000.00 - ₹15,000.00 per month Application Question(s): SALES EXPERIENCE Education: Diploma (Preferred) Language: English (Required) Location: Kunnamangalam, Kerala (Required) Work Location: In person
Employment Type: Full-time Position Overview The Telecaller cum Sales Executive will be responsible for managing inbound and outbound calls, converting inquiries into appointments, and supporting the clinic’s sales targets through effective communication and client engagement. The role demands excellent interpersonal skills, a pleasant personality, and a strong understanding of the clinic’s services to build trust and ensure client satisfaction. Key ResponsibilitiesTelecalling & Lead Management Handle inbound calls, WhatsApp inquiries, and social media leads professionally and promptly. Make outbound calls to potential clients to introduce clinic services, offers, and packages. Follow up with clients on inquiries, appointments, and post-treatment feedback. Maintain and update the lead database, ensuring accurate and timely information. Schedule appointments and coordinate with the front office for smooth client handling. Sales & Conversions Counsel clients about relevant treatments and services based on their needs. Promote and upsell clinic packages, memberships, and skincare products. Meet or exceed monthly lead conversion and revenue targets. Support the sales team in achieving overall clinic sales goals. Customer Service Provide clear and empathetic communication to clients at every stage. Address basic client queries and concerns with professionalism. Ensure high levels of satisfaction, follow-up, and client retention. Reporting & Coordination Prepare daily and weekly call and conversion reports. Coordinate closely with the marketing and operations teams for campaign follow-ups. Maintain confidentiality of all patient data and clinic information. Qualifications & Experience Graduate in any discipline (preferably Business, Commerce, or Life Sciences). 1–3 years of experience in telecalling, customer service, or sales — preferably in an aesthetic clinic, salon, or healthcare setup. Excellent verbal communication in English and Malayalam (Hindi an advantage). Confident, persuasive, and target-oriented personality. Good computer literacy and familiarity with CRM or clinic management software. Key Competencies Excellent communication and listening skills Persuasive sales ability Customer service orientation Time management and follow-up discipline Team collaboration Compensation & Benefits Competitive fixed salary with attractive performance-based incentives Training on aesthetic and dermatology treatments Growth opportunities within a reputed skin and wellness brand Supportive and professional work environment Job Type: Full-time Pay: ₹8,668.12 - ₹15,000.00 per month Work Location: In person
the Pharmacy Assistant is responsible for supporting the daily operations of the clinic’s pharmacy. This includes dispensing medications, managing inventory, ensuring stock levels are maintained, and performing administrative tasks related to medication dispensing and inventory control. The role requires attention to detail, good organizational skills, and knowledge of pharmacy operations. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,086.00 - ₹15,000.00 per month Experience: Clinical pharmacy: 2 years (Required) Location: Kunnamangalam, Kerala (Required) Work Location: In person
Employment Type: Full-time Position Overview The Telecaller cum Sales Executive will be responsible for managing inbound and outbound calls, converting inquiries into appointments, and supporting the clinic’s sales targets through effective communication and client engagement. The role demands excellent interpersonal skills, a pleasant personality, and a strong understanding of the clinic’s services to build trust and ensure client satisfaction. Key ResponsibilitiesTelecalling & Lead Management Handle inbound calls, WhatsApp inquiries, and social media leads professionally and promptly. Make outbound calls to potential clients to introduce clinic services, offers, and packages. Follow up with clients on inquiries, appointments, and post-treatment feedback. Maintain and update the lead database, ensuring accurate and timely information. Schedule appointments and coordinate with the front office for smooth client handling. Sales & Conversions Counsel clients about relevant treatments and services based on their needs. Promote and upsell clinic packages, memberships, and skincare products. Meet or exceed monthly lead conversion and revenue targets. Support the sales team in achieving overall clinic sales goals. Customer Service Provide clear and empathetic communication to clients at every stage. Address basic client queries and concerns with professionalism. Ensure high levels of satisfaction, follow-up, and client retention. Reporting & Coordination Prepare daily and weekly call and conversion reports. Coordinate closely with the marketing and operations teams for campaign follow-ups. Maintain confidentiality of all patient data and clinic information. Qualifications & Experience Graduate in any discipline (preferably Business, Commerce, or Life Sciences). 1–3 years of experience in telecalling, customer service, or sales — preferably in an aesthetic clinic, salon, or healthcare setup. Excellent verbal communication in English and Malayalam (Hindi an advantage). Confident, persuasive, and target-oriented personality. Good computer literacy and familiarity with CRM or clinic management software. Key Competencies Excellent communication and listening skills Persuasive sales ability Customer service orientation Time management and follow-up discipline Team collaboration Compensation & Benefits Competitive fixed salary with attractive performance-based incentives Training on aesthetic and dermatology treatments Growth opportunities within a reputed skin and wellness brand Supportive and professional work environment Job Type: Full-time Pay: ₹8,668.12 - ₹20,000.00 per month Education: Bachelor's (Preferred) Experience: Sales: 2 years (Required) Language: English, malayalam, hindi (Required) Location: Kunnamangalam, Kerala (Required) Work Location: In person
Overview: The Front Office Receptionist is the first point of contact for patients and clients visiting the Skin, Hair & Laser Aesthetic Clinic. This position requires strong customer service skills, the ability to manage multiple tasks, and an understanding of the clinic’s services and operations. The Receptionist is responsible for providing a welcoming atmosphere, handling administrative duties, managing appointments, and assisting with patient inquiries to ensure smooth clinic operations. Key Responsibilities: Front Desk & Client Interaction: Greeting Patients & Visitors: Greet all patients, clients, and visitors in a warm, friendly, and professional manner. Ensure a positive first impression by providing excellent customer service. Appointment Scheduling & Management: Schedule, confirm, and manage patient appointments for consultations, treatments, and follow-ups. Ensure that the appointment schedule runs smoothly and efficiently, minimizing wait times. Handle rescheduling or cancellations and provide patients with reminders for their upcoming appointments. Check-In & Check-Out: Welcome patients upon arrival, confirm their appointment details, and update personal or medical information as needed. Ensure that patients check out smoothly after their treatment, collecting payments, and scheduling future appointments when necessary. Client Inquiries & Communication: Answer phone calls, emails, and online inquiries, providing information about services, prices, and clinic policies. Respond to patient concerns or direct them to the appropriate medical staff for assistance. Maintain a professional tone in all communication, addressing patient needs promptly. Administrative Support: Patient Record Management: Accurately input and update patient information into the clinic’s system, ensuring that records are up to date and confidential. Maintain patient forms and records, ensuring they are filed and stored securely. Billing & Payments: Process patient payments for services rendered, including handling cash, credit card transactions, and invoicing. Verify insurance coverage and provide billing information to patients as needed. Assist with insurance claims and payment tracking, liaising with patients and insurance providers. Coordination with Medical Staff: Communicate with the medical and aesthetic team to relay patient information, requests, and needs. Assist in preparing and organizing patient documents and forms for procedures and treatments. Ensure the smooth flow of operations by coordinating with clinical staff to ensure timely patient transitions. Inventory & Stock Control: Monitor and maintain stock of office supplies, including stationery, patient forms, and promotional materials. Notify the clinic manager when office supplies are low and require reordering. Clinic Operations Support: Clinic Cleanliness & Presentation: Ensure the reception area is clean, organized, and welcoming at all times. Maintain cleanliness and organization of waiting areas, keeping magazines, brochures, and furniture neat and orderly. Maintain Patient Comfort: Ensure patients feel comfortable and informed during their time in the waiting area. Provide patients with forms to fill out and guide them through the check-in process. Offer beverages or assistance to patients as necessary. Marketing & Promotions: Assist in promoting the clinic’s services, products, and special offers to patients. Distribute marketing materials such as brochures, business cards, or newsletters to patients. Coordination for Special Events or Promotions: Assist with the coordination and promotion of clinic events, such as seasonal sales, open houses, or new service launches. Ensure that all promotional materials are readily available for patients and clients. Qualifications: Education: High school diploma or equivalent is required. A diploma or certification in office administration or medical reception is a plus. Experience: Prior experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare, wellness, or aesthetic clinic setting. Experience with appointment scheduling and managing patient or client inquiries is a plus. Skills: Excellent communication skills, both written and verbal, with the ability to speak clearly and professionally. Strong organizational skills and attention to detail, with the ability to manage multiple tasks. Proficient in office software, including Microsoft Office, and experience with scheduling software or clinic management systems. Ability to handle confidential patient information with discretion and professionalism. Attributes: Friendly, professional, and approachable demeanor. Strong interpersonal skills and a passion for customer service. Ability to work well under pressure and handle stressful situations in a calm and efficient manner. Ability to work independently and as part of a team. Benefits: Competitive salary and performance-based incentives. Opportunities for professional development and training in the beauty and healthcare industry. Employee discounts on clinic services and products. A positive and dynamic work environment in a growing healthcare setting. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,000.00 - ₹20,000.00 per month Education: Bachelor's (Preferred) Experience: Medical receptionist: 2 years (Required) Language: English (Required) Location: Kunnamangalam, Kerala (Required) Work Location: In person
Overview: The Front Office Receptionist is the first point of contact for patients and clients visiting the Skin, Hair & Laser Aesthetic Clinic. This position requires strong customer service skills, the ability to manage multiple tasks, and an understanding of the clinic’s services and operations. The Receptionist is responsible for providing a welcoming atmosphere, handling administrative duties, managing appointments, and assisting with patient inquiries to ensure smooth clinic operations. Key Responsibilities: Front Desk & Client Interaction: Greeting Patients & Visitors: Greet all patients, clients, and visitors in a warm, friendly, and professional manner. Ensure a positive first impression by providing excellent customer service. Appointment Scheduling & Management: Schedule, confirm, and manage patient appointments for consultations, treatments, and follow-ups. Ensure that the appointment schedule runs smoothly and efficiently, minimizing wait times. Handle rescheduling or cancellations and provide patients with reminders for their upcoming appointments. Check-In & Check-Out: Welcome patients upon arrival, confirm their appointment details, and update personal or medical information as needed. Ensure that patients check out smoothly after their treatment, collecting payments, and scheduling future appointments when necessary. Client Inquiries & Communication: Answer phone calls, emails, and online inquiries, providing information about services, prices, and clinic policies. Respond to patient concerns or direct them to the appropriate medical staff for assistance. Maintain a professional tone in all communication, addressing patient needs promptly. Administrative Support: Patient Record Management: Accurately input and update patient information into the clinic’s system, ensuring that records are up to date and confidential. Maintain patient forms and records, ensuring they are filed and stored securely. Billing & Payments: Process patient payments for services rendered, including handling cash, credit card transactions, and invoicing. Verify insurance coverage and provide billing information to patients as needed. Assist with insurance claims and payment tracking, liaising with patients and insurance providers. Coordination with Medical Staff: Communicate with the medical and aesthetic team to relay patient information, requests, and needs. Assist in preparing and organizing patient documents and forms for procedures and treatments. Ensure the smooth flow of operations by coordinating with clinical staff to ensure timely patient transitions. Inventory & Stock Control: Monitor and maintain stock of office supplies, including stationery, patient forms, and promotional materials. Notify the clinic manager when office supplies are low and require reordering. Clinic Operations Support: Clinic Cleanliness & Presentation: Ensure the reception area is clean, organized, and welcoming at all times. Maintain cleanliness and organization of waiting areas, keeping magazines, brochures, and furniture neat and orderly. Maintain Patient Comfort: Ensure patients feel comfortable and informed during their time in the waiting area. Provide patients with forms to fill out and guide them through the check-in process. Offer beverages or assistance to patients as necessary. Marketing & Promotions: Assist in promoting the clinic’s services, products, and special offers to patients. Distribute marketing materials such as brochures, business cards, or newsletters to patients. Coordination for Special Events or Promotions: Assist with the coordination and promotion of clinic events, such as seasonal sales, open houses, or new service launches. Ensure that all promotional materials are readily available for patients and clients. Qualifications: Education: High school diploma or equivalent is required. A diploma or certification in office administration or medical reception is a plus. Experience: Prior experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare, wellness, or aesthetic clinic setting. Experience with appointment scheduling and managing patient or client inquiries is a plus. Skills: Excellent communication skills, both written and verbal, with the ability to speak clearly and professionally. Strong organizational skills and attention to detail, with the ability to manage multiple tasks. Proficient in office software, including Microsoft Office, and experience with scheduling software or clinic management systems. Ability to handle confidential patient information with discretion and professionalism. Attributes: Friendly, professional, and approachable demeanor. Strong interpersonal skills and a passion for customer service. Ability to work well under pressure and handle stressful situations in a calm and efficient manner. Ability to work independently and as part of a team. Benefits: Competitive salary and performance-based incentives. Opportunities for professional development and training in the beauty and healthcare industry. Employee discounts on clinic services and products. A positive and dynamic work environment in a growing healthcare setting. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹8,000.00 - ₹20,000.00 per month Education: Bachelor's (Preferred) Experience: Medical receptionist: 2 years (Required) Language: English (Required) Location: Kunnamangalam, Kerala (Required) Work Location: In person