Front Office Manager (AYS)

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Supporting Management of Guest Service Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound ficial/business decision making; demonstrates honesty/integrity; leads by example.

Supporting Human Resource Activities

Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.