Front Office Manager: 3 Star

Job Summary:

The Front Office Manager ensures smooth functioning of the front desk, handles guest experience, and coordinates with other hotel departments to deliver exceptional hospitality standards.

Key Responsibilities:

• Manage check-in and check-out processes for guests.
• Lead and train reception staff on SOPs and guest etiquette.
• Maintain reservation systems and room allocation.
• Ensure cash handling, billing, and audit reports are accurate.
• Resolve guest complaints and requests efficiently.
• Monitor lobby cleanliness and presentation.
• Prepare shift rosters and performance evaluations.

Profile Requirements:

• Graduate in Hotel Management or equivalent.
• 4–6 years of experience in hotel front office operations.
• Knowledge of IDS/Opera/PMS systems.
• Strong problem-solving and interpersonal skills.
• Must be able to handle VIP guests and high-pressure situations.

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

• Food provided

Work Location: In person