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4.0 - 7.0 years
4 - 7 Lacs
Delhi, India
On-site
Functions as the strategic business leader of the propertys Hotel Operations Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer Analyzes service issues and identifies trends Makes and executes the necessary decisions to keep property moving forward toward achievement of goals Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution Managing Revenue Goals Monitors hotel operations sales performance against budget Reviews reports and financial statements to determine hotel operations performance against budget Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams Develops systems to enable employees to understand guest satisfaction results Communicates a clear and consistent message regarding departmental goals to produce desired results Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken Responds to and handles guest problems and complaints Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results Ensures employees are treated fairly and equitably Ensures that regular, ongoing communication is happening in Operations (eg, pre-shift briefings, staff meetings) Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process Conducts annual performance appraisal with direct reports according to Standard Operating Procedures Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Posted 1 week ago
4.0 - 7.0 years
4 - 7 Lacs
Chennai, Tamil Nadu, India
On-site
Functions as the strategic business leader of the propertys Hotel Operations Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer Analyzes service issues and identifies trends Makes and executes the necessary decisions to keep property moving forward toward achievement of goals Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution Managing Revenue Goals Monitors hotel operations sales performance against budget Reviews reports and financial statements to determine hotel operations performance against budget Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams Develops systems to enable employees to understand guest satisfaction results Communicates a clear and consistent message regarding departmental goals to produce desired results Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken Responds to and handles guest problems and complaints Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results Ensures employees are treated fairly and equitably Ensures that regular, ongoing communication is happening in Operations (eg, pre-shift briefings, staff meetings) Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process Conducts annual performance appraisal with direct reports according to Standard Operating Procedures Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Posted 1 week ago
4.0 - 7.0 years
4 - 7 Lacs
Hyderabad, Telangana, India
On-site
Functions as the strategic business leader of the propertys Hotel Operations Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer Analyzes service issues and identifies trends Makes and executes the necessary decisions to keep property moving forward toward achievement of goals Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution Managing Revenue Goals Monitors hotel operations sales performance against budget Reviews reports and financial statements to determine hotel operations performance against budget Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams Develops systems to enable employees to understand guest satisfaction results Communicates a clear and consistent message regarding departmental goals to produce desired results Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken Responds to and handles guest problems and complaints Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results Ensures employees are treated fairly and equitably Ensures that regular, ongoing communication is happening in Operations (eg, pre-shift briefings, staff meetings) Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process Conducts annual performance appraisal with direct reports according to Standard Operating Procedures Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Posted 1 week ago
4.0 - 7.0 years
4 - 7 Lacs
Bengaluru, Karnataka, India
On-site
Functions as the strategic business leader of the propertys Hotel Operations Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer Analyzes service issues and identifies trends Makes and executes the necessary decisions to keep property moving forward toward achievement of goals Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution Managing Revenue Goals Monitors hotel operations sales performance against budget Reviews reports and financial statements to determine hotel operations performance against budget Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams Develops systems to enable employees to understand guest satisfaction results Communicates a clear and consistent message regarding departmental goals to produce desired results Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken Responds to and handles guest problems and complaints Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results Ensures employees are treated fairly and equitably Ensures that regular, ongoing communication is happening in Operations (eg, pre-shift briefings, staff meetings) Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process Conducts annual performance appraisal with direct reports according to Standard Operating Procedures Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Posted 1 week ago
1.0 - 9.0 years
1 - 9 Lacs
Pune, Maharashtra, India
On-site
Position Overview: Entry-level management role responsible for assisting with the successful completion of daily shift requirements. Oversee front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Focus on achieving guest and employee satisfaction and operating budget goals. Assist with financial and administrative responsibilities. Education and Experience: High school diploma or GED; 2 year's experience in guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Core Work Activities: Supporting Management of Front Desk Team: Lead, influence, and encourage team members using strong interpersonal and communication skills. Demonstrates honesty/integrity; leads by example. Builds mutual trust, respect, and cooperation among team members. Supports day-to-day operations, and steps in during employee absences. Coaches, counsels, and encourages employees. Handles employee questions and concerns. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Manage day-to-day operations ensuring quality standards and customer expectations are met. Develop specific goals and plans to prioritize work. Handle complaints, disputes, and conflicts. Participate in department meetings and communicate clear goals. Strive to improve service performance and maximize room revenue. Ensuring Exceptional Customer Service: Provide services that exceed customer expectations for satisfaction and retention. Improve service by understanding guest needs and providing individual coaching. Empower employees to provide excellent customer service within guidelines. Handle guest problems and complaints, escalating as necessary. Managing Projects and Policies: Implement customer recognition/service programs and ensure the process is followed. Review guest satisfaction results with employees and ensure proper supplies and uniforms are available. Supporting Handling of Human Resource Activities: Identify developmental needs of others and provide coaching or mentoring. Set performance standards and monitor performance. Provide feedback based on observation of service behaviors. Participate in employee recognition programs and performance appraisals. Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates through various communication channels. Analyze information and evaluate results to find solutions. Keep executives, peers, and subordinates updated with relevant information. Perform all duties at the Front Desk as necessary. Understand the functions of Bell Staff, Switchboard, and Concierge/Guest Services.
Posted 1 week ago
1.0 - 9.0 years
1 - 9 Lacs
Pune, Maharashtra, India
On-site
Entry-level management position responsible for leading and assisting with daily shift requirements. Oversees Front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Ensures guest and employee satisfaction while achieving the operating budget. Assists in completing financial and administrative responsibilities . Candidate Profile: Education : High school diploma or GED; 2 years experience in guest services, front desk, or related area. OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no experience required. Core Work Activities: Supporting Management of Front Desk Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others. Encourages mutual trust, respect, and cooperation among team members. Serves as a role model and demonstrates appropriate behaviors. Supports all day-to-day operations and understands employee positions well enough to perform duties in their absence. Coaches, counsels, and encourages employees and handles their questions and concerns. Supports Front Desk operations in the absence of the Front Office or Front Desk Manager. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Manages day-to-day operations to meet customer expectations and standards. Develops specific goals and plans to prioritize and accomplish work. Handles complaints, disputes, grievances, and conflict resolution. Participates in department meetings and communicates clearly about Front Desk goals . Supervises staffing levels to meet guest service and operational needs while achieving financial goals. Trains staff on adherence to credit policies and procedures to reduce bad debts. Ensuring Exceptional Customer Service: Provides services above and beyond for customer satisfaction and retention . Communicates and assists individuals in understanding guest needs . Empowers employees to provide excellent customer service . Handles guest problems and complaints, seeking assistance as necessary. Managing Projects and Policies: Implements the customer recognition/service program . Assists in reviewing comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms . Supporting Handling of Human Resource Activities: Identifies developmental needs of staff and provides coaching and mentoring. Sets performance standards and monitors performance. Participates in employee performance appraisals and recognition programs. Additional Responsibilities: Provides information to supervisors, co-workers, and subordinates . Analyzes information and evaluates results to choose the best solution. Performs all Front Desk duties as necessary. Understands the functions of Bell Staff, Switchboard, and Concierge/Guest Services operations . Complies with loss prevention policies and procedures.
Posted 1 week ago
1.0 - 9.0 years
1 - 9 Lacs
Udaipur, Rajasthan, India
On-site
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. Role: Front Office Industry Type: Hotels & Restaurants Department: Administration & Facilities Employment Type: Full Time, Permanent Role Category: Administration Education UG: Diploma in Mechanical PG: Any Postgraduate
Posted 1 week ago
3.0 - 15.0 years
0 Lacs
pune, maharashtra
On-site
You should have over 15 years of experience in Wealth Management processes and products such as Deposits, Investments (equities, bonds, OTC, funds), Lending, and vendor risk management. It is essential to have at least 3 years of direct experience in managing global vendors. In this role, you will be working on service delivery, governance, and change-related activities on a global scale. You will collaborate closely with Front office, Technology, and onsite vendor managers to cover end-to-end processes. Your responsibilities will include managing service delivery risk and change in alignment with the business vision and strategy. You will be tasked with overseeing service delivery across multiple businesses, products, and contracts, which includes application, infrastructure, and back-office services.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
agra, uttar pradesh
On-site
We are currently seeking candidates for the position of Resort Manager/ General Manager (Male and Female) at our resorts in Sterling Holidays Agra. Sterling's service philosophy revolves around "PEPS" - People, Experience, Place, and Spark of joy, with a primary focus on putting our people first to ensure exceptional service delivery. Ideal candidates should be between 35 to 40 years of age with a background in Sales and Front Office within the Hospitality Industry. Previous experience as an Acting Operation Manager, Executive Assistant Manager, or Room Divisional Manager in 4-star and 5-star establishments is a must. Candidates residing in Agra, Vrindavan, Alwar, Jaipur, Faridabad, Aligarh, Gwalior, Lucknow, Varanasi, Kanpur, and NCR are encouraged to apply. Applicants are required to have a minimum of 2 years of experience within an organization, with an average tenure of 2 to 3 years. Preference will be given to candidates with stable work histories, avoiding those who frequently change roles within a year. If you meet the specified criteria and are interested in this opportunity, we invite you to submit your application promptly to hr.varca@sterlingholidays.com. Please include your updated resume along with the following details: Name, Current Salary In hand, Expected Salary In hand, Total Years Of Experience, Notice Period, and a recent photograph. This is a full-time, permanent position offering benefits such as food provision, health insurance, leave encashment, life insurance, paid sick time, paid time off, and provident fund. The work schedule may include day shifts, morning shifts, or rotational shifts with additional performance bonuses and yearly bonuses. Join us at Sterling Holidays Agra and kick-start your career journey with a team dedicated to creating memorable experiences for our guests. Apply now and be part of a vibrant work environment that values both individual growth and team success.,
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
As the Hostel Manager, your primary responsibility will be to oversee all hostel operations, including front office, housekeeping, maintenance, and food & beverage. You will ensure a seamless check-in and check-out experience for guests by implementing standard operating procedures (SOPs) to maintain service quality. Your goal will be to uphold high levels of customer satisfaction through personalized service and promptly address any guest complaints or issues that may arise. Monitoring online reviews and feedback will be crucial to identify areas for improvement and taking corrective actions when necessary. You will be responsible for scheduling shifts and managing workloads to ensure smooth operations, as well as conducting performance evaluations to motivate employees to provide excellent service. Managing hostel budgets, controlling costs, and maximizing revenue will be key aspects of your role. This includes setting room rates, monitoring occupancy levels, and implementing pricing strategies. Ensuring compliance with health, safety, and hygiene regulations, as well as implementing security measures to protect guests, staff, and hotel property, will be essential to maintain a safe and secure environment. Staying up to date with industry regulations and best practices will also be a part of your responsibilities. Your efforts will contribute to the overall success of The Medicity, a leading learning platform dedicated to providing future doctors and practicing surgeons with the best surgical techniques and skills through certification courses.,
Posted 1 week ago
15.0 - 19.0 years
0 Lacs
karnataka
On-site
The Global Head of Facilities & CREST is responsible for the global management and operation of all aspects of the facilities function. This includes building maintenance/operations, housekeeping, event set-up/support, security and access control, transportation management across multiple office locations, Travel Desk, Front Office, work space optimization, Guest House booking, maintenance and Utilization, mail/messenger services, business continuity, and immigration back end support. You will be responsible for developing and managing the Facilities budget across all global offices to ensure all services are provided in a cost-effective manner. Working closely with the Global CAO, you will develop long-range plans for the maintenance and improvement of facilities globally, as well as implement global facility related policies/procedures and facilities management tools for automation of facilities processes and related vendor management. Reporting to the Global CAO and being a member of the global operations Leadership Team, you will be responsible for hiring, training, and supervising a team of facility managers and support staff across regions to ensure teams" performance meets Client Global standards. Your duties and responsibilities will include developing and implementing long-term facility plans aligning with global business goals and within budget, implementing policies/procedures/automation tools, conducting build vs buy analysis for efficient operation of facilities globally, investigating options for new premises, ensuring buildings meet HSE requirements, compliance with local, state, and labour laws/regulations related to commercial real estate, overseeing facility security, developing emergency response plans & business continuity globally, negotiating and managing contracts with vendors and service providers, overseeing maintenance and repair, cost reduction strategies of facilities, equipment, energy usage, and systems globally, serving as the point of contact for all facility-related issues globally, handling employee inquiries and complaints professionally, and supervising facility staff while providing training and development opportunities. Required skills and qualifications include a Bachelor's degree in engineering, MBA, or related field, 15+ years of experience in facilities management or a similar role, expertise in all aspects of commercial real estate including project design, proven track record of successful budget development and oversight, strong project management and technical planning of real estate and IT infrastructure, ability to lead and motivate a team, excellent communication, interpersonal, and customer service skills, and strong organizational, time-management, and multitasking skills.,
Posted 1 week ago
1.0 - 5.0 years
1 - 2 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
Our client which is healthcare clinic is looking for : Front Office cum Admin Executive Profile: Manage entire clinic administration Managing patient inquiry, medicine sales, treatment package sales Experience in Clinic will be preferred Required Candidate profile Handling Marketing Coordination Calling patients, helping doctor in day to day task Making MIS, entering data in software Good communication skill including english Whatsapp your CV on : 8097836496
Posted 1 week ago
1.0 - 4.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Responsibilities: * Collaborate with kitchen & front desk teams * Oversee restaurant operations & staff * Ensure guest satisfaction & profitability * Manage inventory, scheduling & budgeting *Handling Reviews
Posted 1 week ago
1.0 - 2.0 years
2 - 5 Lacs
Hyderabad
Work from Office
We are looking for a highly skilled and experienced Typist to join our team at Vijaya Diagnostic Centre Limited in the Biotechnology industry. The ideal candidate will have 1-2 years of experience in typing and documentation. Roles and Responsibility Manage and maintain accurate records and documents with high accuracy and attention to detail. Develop and implement effective filing systems, both physical and digital, for easy access to information. Provide administrative support to ensure smooth operations and efficient workflow. Coordinate with team members to achieve common goals and objectives. Utilize computer software applications to create, edit, and manage documents and spreadsheets. Ensure compliance with company policies and procedures while maintaining confidentiality and discretion. Job Requirements Proficient in using computer software applications, including Microsoft Office Suite. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Ability to work accurately and efficiently in a fast-paced environment with multiple priorities. Strong problem-solving skills, with the ability to think critically and make sound decisions. Maintain confidentiality and handle sensitive information with discretion and professionalism. Any Graduate or Postgraduate degree is required.
Posted 1 week ago
1.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Job Title: Front Office Executive Location: Vellara Junction , Richmond town Experience: 02 Years Languages Preferred: English & Kannada Employment Type: Full-Time Reporting To: Admin / HR Manager Job Summary: We are looking for a Front Office Executive with excellent communication and interpersonal skills to be the face of our organization. The ideal candidate should be presentable, polite, and confident, with fluency in English and Kannada. This role involves handling the reception area, managing calls, greeting clients and visitors, and providing general administrative support. Key Responsibilities: • Greet and welcome visitors, clients, and customers in a professional and friendly manner. • Manage incoming calls, route them appropriately, and take messages when necessary. • Maintain the reception area, ensuring it is clean and well-organized. • Coordinate with internal departments and assist in administrative tasks. • Schedule appointments and maintain visitor logs. • Provide basic information to visitors and clients about the company’s services. • Handle courier dispatch and receipt. • Assist in event coordination or HR/Admin tasks when required. Requirements: • Excellent verbal and written communication skills in English and Kannada. • Well-groomed, presentable, and confident with a pleasant personality. • Proven experience in a front office or receptionist role preferred. • Basic knowledge of MS Office (Word, Excel, Outlook). • Strong interpersonal and multitasking skills. • Ability to handle pressure and remain calm in busy environments. Preferred Qualities: • Positive attitude and approachable nature. • Customer service-oriented mindset. • Immediate joiners preferred
Posted 1 week ago
2.0 - 4.0 years
3 - 3 Lacs
Mumbai Suburban
Work from Office
Answer, screen, and forward incoming phone calls Order front office supplies and keep inventory of stock Arrange travel and accommodations, and prepare vouchers
Posted 1 week ago
2.0 - 5.0 years
3 - 6 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Caressant Care is looking for a passionate Business Office Manager to join our team of care providers Location Arthur, Ontario Time Type Full Time About Caressant Care For nearly 50 years, Caressant Care has created a comfortable and caring home environment for our residents across Ontario to receive high-quality care We proudly serve over 1,500 residents across our 15 long-term care homes and ten retirement homes Operating primarily in small towns, Caressant Care creates tight-knit communities where everyone knows and looks out for one another At Caressant Care, we prioritize the well-being of our employees and provide them with opportunities to learn and grow, whether they are seasoned professionals or just starting out Become a part of our team and experience fulfilling and impactful work that brings joy to your life and the lives of others What We Offer? At the core of our workforce is a passion for people, fostering a culture that embraces diverse perspectives, experiences, and beliefs A caring and comfortable space for our residents, their families and our employees Learning and growth opportunities for professionals at all stages of their careers Competitive wages and benefits What You Bring? Accuracy skills Excellent organizational and communication skills Computer literacy Familiar with electronic payroll systems Familiar with electronic billing systems Receive payment and prepare deposits Ability to deal with people in a tactful, confident and confidential manner Ability to work under pressure Ability to work independently with no supervision Pleasant telephone voice and manner Flexibility to adjust to a constantly changing work environment Prior experience in an office is beneficial The salary is commensurate with experience and qualifications If this resonates with you, we would love to have a conversation about you joining our team! Please apply using the form below Our focus at Caressant Care is on hiring individuals whose skills and abilities will contribute most to our organizations success and who also mirror the communities in which we operate All qualified candidates are encouraged to apply, regardless of their ethnic and cultural backgrounds, disabilities, sexual orientations, gender identities or expressions If you have questions or require accommodations during the application process, please email info@caressantcare, or call 519-539-0408 We thank all applicants for their interest; however, only those selected for further consideration will be contacted The successful candidate will be required to undergo a Criminal Reference Check with a Vulnerable Sector Screening Apply Now
Posted 1 week ago
1.0 - 6.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Roles and Responsibilities Teach front office operations to students, ensuring effective learning outcomes. Develop and implement engaging lesson plans, assessments, and evaluations. Provide individualized support to students through counseling sessions. Collaborate with faculty members to improve curriculum design and delivery. Maintain accurate records of student progress and attendance.
Posted 1 week ago
1.0 - 4.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Responsibilities: * Greet guests, manage front desk operations, handle guest requests * Maintain office supplies inventory, order as needed * Schedule appointments, direct calls, provide information
Posted 1 week ago
3.0 - 7.0 years
3 - 3 Lacs
Kolkata
Work from Office
Make outbound calls to potential customers and generate leads. Maintain and update customer databases (CRM). Follow up on leads and coordinate with the sales team to ensure Site -Visits. Schedule meetings and appointments. Required Candidate profile Fuency in English, Hindi and Bengali, office in South Kolkata : 6 days a week Saturday & Sunday would be working and can tk a week off on weekdays only. Lady candidate from real-estate back ground Perks and benefits Working in Saturday and Sunday but weekly off.
Posted 1 week ago
1.0 - 5.0 years
1 - 3 Lacs
Vapi, Dadra & Nagar Haveli, Daman & Diu
Work from Office
We are looking for Smart Female candidates for Our reputed client at Daman. Candidates must have good speaking & writing skills. Interested call Ms Shiva - 9408863300
Posted 1 week ago
2.0 - 8.0 years
3 - 4 Lacs
Madurai
Work from Office
Inspect guest rooms, public areas, pool, etc after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (eg, small print). Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 1 week ago
2.0 - 8.0 years
3 - 4 Lacs
Madurai
Work from Office
Inspect guest rooms, public areas, pool, etc after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (eg, small print). Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 1 week ago
1.0 - 11.0 years
12 - 13 Lacs
Chennai
Work from Office
Join Barclays as an Analyst role, where youll play a pivotal role in working with Line PC team for completeness and accuracy of the books and records that comprises of P&L (Profit & Loss) and Balance Sheet substantiation and reporting. At Barclays, we believe in the power of innovation. Your role will be responsible for monitoring trading activity for compliance with various related policies and providing management with technical and operational analysis of the business unit. You will have the opportunity of working closely with Front Office business, Financial Control, Technical Accounting Group, PC Change Management, Technology, and other infrastructure area. To be successful in this role, you should have below skills: Experienced with MS office toolkit. Qualified accountant. Excellent communication and presentation skills in both formal and informal settings & ability to interact with the region and UK / US as part of a global team (written and verbal). Strong control awareness in particular, the ability to identify and escalate potential control breakdowns and to streamline processes in an effective and efficient manner. Some other highly valued skills may include below: Financial engineering would be an advantage. Article ship / Industrial trainee in mid to large sized firms. Audit exposure in large financial institutions / banks preferred. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Chennai office. Purpose of the role To oversee the financial aspects of trading activities, ensuring the accuracy and integrity of the banks trading book, maintenance of compliance with regulatory requirements, and provision of insights into trading performance. Accountabilities Reconciliation of daily profit and loss (P&L) figures for trading desks to ensure they align with the valued positions in the trading book, investigating and resolving discrepancies between P&L figures to ensure they reflect the true economic value of the trading portfolio. Support the identification, assessment, and mitigation of trading risks, and report on these financial risks to senior colleagues. Maintenance and analysis of the bank s trading data, ensuring its accuracy, completeness and consistency, and provision of insights to traders and senior colleagues on trading performance. Preparation and submission of regulatory reports to authorities, and provision of support to external audits including addressing auditor queries and ensuring trading activities are appropriately reflected in financial statements. Effective communication of complex financial information to traders, risk professionals, senior colleagues, and external stakeholders. Cross functional collaboration to ensure a coordinated approach to trading activities. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
Posted 1 week ago
3.0 - 6.0 years
9 - 14 Lacs
Pune
Work from Office
Some careers shine brighter than others. If you re looking for a career where you can make a real impact, join HSBC and discover how valued you ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Technology India (HTI) is a pivotal part of the HSBC Group and provides essential technical and operational support to our global businesses and helps improve customer service and efficiency. This particular UX & UI Developer Role falls under the Non Financial Risk - Front Office Supervision Technology platform which caters to various regulatory and supervisory controls covering HSBC Global Markets business. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. The individual in this role will be responsible to build UX designs, translate requirement concepts into wireframes, build UI designs & develop UI modules/re-usable UI components with an engineering mindset that just not achieve functional objectives but also cater to non-functional requirements with consistent performance. This includes keeping the system(s), safe, secure, resilient and available via the Functional and Non-Functional delivery workstreams. Accountable as an Senior Consultant Specialist, who holds hands-on experience on Angular UI technology, responsible for building UI engineering solutions maintaining end product quality In this role, you will: Works closely with UI Team lead within the given sub-asset class to deliver business originated or engineering led projects/stories through continuous delivery of value & improvement of products, business services and platforms Able to work across streams reflecting proficiency in solving complex businees and technology problems, and able to keep pace with challenging environment and diverse set of objectives Work with other developers, analysts & global project managers to determine the size, scope, impact, estimates and risks for projects to be delivered from Pune. Responsible to create user personas & user journeys based on the requirements Work collaboratively with other UI developers, product design and development teams, business analysts Demonstrate accountability with end-to-end ownership of building a solution, maintaining code quality. Ensure successful system deliveries according to agreed requirements, timescales and budget. Hands-on participation in project lifecycle from reviewing requirements through release and post-launch support. Perform a mix of hands-on design and development and face off to several user groups. Should have the ability to work in a DevOps & Agile culture. Understand & follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. Maintain - HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations. Requirements UX Strong hands on experience with one of these Design Tools Sketch, Figma, Adobe XD Expert in translating requirement concepts into wireframes, prototypes and user flows using specialist tools such as Axure, InVision, Visio, Figma and Sketch, or Adobe product suite Excellent hands on experience on cross-platform applications to develop responsive user experiences covering mobile phones, tablets and computers UI Strong hands on experience ( 3+ years ) with Angular15+ and Typescript 1+ Year experience in NodeJs 1+ Years of experience in RXJS 1+ Years of experience in Ag-Grid 1+ Years of experience in ChartJs Strong expertise with HTML, CSS, SASS and writing cross-browser compatible code. Excellent GUI design skills Writing extensive unit tests using JEST or KARMA Creating e2e test suites for all components, and running them with Protractor/Cypress (or a well-reasoned alternative) SPA (Single Page Applications) & Micro Front End technologies Creating self-contained, reusable, and testable modules and components Exposure to BDD, TDD methodologies using tools such as Cucumber, Selenium, Cypress, Load Runner, etc Design Skills: System Performance - to ensure deliverables satisfy Non Functional requirements Industrialisation - to ensure robust solutions are being developed and tech debt reduced Innovation - to ensure that we are continually improving and benefitting from industry advancements Culture mentality of - "Production is King", "You break it, You fix it", "You build it, You own it" and "Collective Responsibility of Entire Platform" Critical thinking and problem-solving skills Ensure UX design standards and best practices are adhered to the Org guidelines Good to have: Experience with ReactJS DevOps and Tooling experience in infrasture as Code, Continuous Integration and automated Deployments tools like Jenkins, GitHub, NPM Java, Micro Service-Angular App Integration Experience Team-first attitude Good time-management skills Great interpersonal and communication skills Duties & Responsibilities Requirements analysis and technical documentation Exposure to alerting and monitoring tools such as Grafana etc. .
Posted 1 week ago
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