Front Office Incharge

Job Summary:

The Front Office Incharge is responsible for overseeing the daily operations of the front office, ensuring smooth guest or client interactions, managing front desk staff, and maintaining a welcoming and professional environment. This role is pivotal in creating a positive first impression and ensuring high levels of customer satisfaction.

Key Responsibilities:1. Front Office Management

• Supervise front office staff including receptionists, administrative assistants, and support personnel.
• Ensure front desk coverage at all times and manage the shift schedule.
• Monitor the front office area to maintain a professional appearance.

2. Guest/Client Relations

• Greet and assist visitors, guests, and clients promptly and courteously.
• Handle guest inquiries, complaints, or issues efficiently and professionally.
• Ensure a high standard of hospitality and service is delivered consistently.

3. Administrative Duties

• Manage incoming and outgoing correspondence (calls, emails, letters, packages).
• Maintain records, logs, and reports related to front office operations.
• Ensure availability of office supplies and maintain inventory.

4. Coordination & Communication

• Coordinate with other departments for smooth interdepartmental communication.
• Liaise with vendors and service providers when necessary (e.g., courier, housekeeping).
• Facilitate internal meetings, appointments, and schedules.

5. Compliance & Security

• Enforce front office procedures, protocols, and policies.
• Monitor visitor access and maintain security protocols.
• Ensure compliance with health, safety, and hygiene standards in the reception area.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
• Proven experience (2-5 years) in front office or customer service management.
• Proficient in MS Office (Word, Excel, Outlook).
• Familiarity with front desk systems (e.g., hotel PMS, CRM systems) is a plus.

Skills & Competencies:

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Leadership and team management skills
• Problem-solving and conflict resolution
• Professional appearance and demeanor
• Customer-focused mindset

Working Conditions:

• Office environment; may require standing for extended periods.
• May require flexible working hours including weekends or holidays

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person