Front Office: GSA-Hotel & Banquets

Job Summary

A Front Office Guest Service Associate (GSA) in a hotel is responsible for providing a warm welcome, efficient check-in/check-out services, and ensuring a seamless guest experience. This role involves handling reservations, addressing guest inquiries, and coordinating with other hotel departments to maintain high service standards.

Key Responsibilities

Guest Services & Front Desk Operations:

• Greet guests warmly and provide a friendly, professional check-in and check-out experience.
• Handle room reservations, cancellations, and modifications efficiently.
• Assist guests with inquiries, special requests, and local recommendations.
• Ensure accurate billing and process payments, refunds, and deposits.

Communication & Coordination:

• Coordinate with housekeeping and maintenance teams to ensure room readiness.
• Work closely with concierge services to arrange transportation, dining, and activities.
• Address guest complaints and resolve issues promptly to ensure satisfaction.

Administrative & Reporting Duties:

• Maintain accurate records of guest details, preferences, and feedback.
• Manage daily reports, occupancy records, and financial transactions.
• Ensure compliance with hotel policies, security procedures, and safety regulations.

Qualifications & SkillsEducation & Experience:

• Diploma or degree in Hospitality Management or a related field preferred.
• 1+ year of experience in front desk or customer service roles, preferably in a hotel.
• Experience with hotel management software (PMS) such as Opera, IDS, or similar is a plus.

Key Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Professional appearance and a customer-focused approach.
• Proficiency in computer systems, including MS Office and booking software.
• Ability to remain calm and courteous under pressure.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Food provided

Work Location: In person