Front Office Executive

Position Overview

We are seeking a dedicated and professional Front Office Executive to serve as the first point of contact for our patients at Artes Skin and Hair Clinic. This role is crucial in ensuring exceptional patient experience and maintaining the highest standards of healthcare service delivery. The successful candidate will be responsible for managing all front office operations while upholding our commitment to healthcare excellence.

Key Responsibilities

Patient Reception & Management

• Welcome patients and visitors with warmth and professionalism
• Manage patient registration, appointment scheduling, and medical record maintenance
• Verify patient insurance information and handle billing inquiries
• Coordinate with clinical staff to ensure smooth patient flow
• Handle patient complaints and feedback with empathy and appropriate escalation
• Maintain patient confidentiality and privacy as per healthcare regulations

Administrative Operations

• Manage multi-line telephone systems and direct calls appropriately
• Schedule and reschedule appointments efficiently using clinic management software
• Maintain accurate patient databases and filing systems
• Process patient payments, insurance claims, and maintain financial records
• Prepare daily, weekly, and monthly reports as required
• Coordinate with various departments for seamless operations

Healthcare Excellence & Quality Assurance

• Ensure compliance with healthcare standards and clinic protocols
• Monitor and maintain cleanliness and organization of reception area
• Assist in implementing quality improvement initiatives
• Maintain updated knowledge of clinic services, treatments, and pricing
• Support infection control measures and safety protocols
• Collect and analyze patient feedback for service improvements

Communication & Coordination

• Liaise effectively with doctors, nurses, and support staff
• Communicate treatment schedules and follow-up requirements to patients
• Handle medical record requests and transfers
• Coordinate with external laboratories and medical facilities
• Manage clinic communications including emails and correspondence

Required Qualifications

Education & Experience

• Bachelor's degree in any discipline (Healthcare Administration preferred)
• Minimum 2-3 years of experience in healthcare front office or customer service
• Experience with medical software systems and electronic health records
• Knowledge of medical terminology and healthcare procedures

Technical Skills

• Proficiency in MS Office Suite (Word, Excel, PowerPoint)
• Experience with healthcare management software
• Strong computer literacy and data entry skills
• Basic understanding of medical billing and insurance processes
• Knowledge of appointment scheduling systems

Language Requirements

• Fluency in English, Malayalam, and Hindi
• Excellent written and verbal communication skills
• Ability to communicate effectively with diverse patient populations

Essential Skills & Attributes

Professional Competencies

• Exceptional customer service and interpersonal skills
• Strong organizational and time management abilities
• Attention to detail and accuracy in data handling
• Ability to multitask in a fast-paced healthcare environment
• Problem-solving skills and ability to handle difficult situations

Personal Qualities

• Empathetic and patient-centered approach
• Professional appearance and demeanor
• Integrity and commitment to patient confidentiality
• Flexibility and adaptability to changing priorities
• Team player with collaborative mindset

Working Conditions

• Location: Artes Skin and Hair Clinic, Palakkad, Kerala
• Employment Type: Full-time
• Working Hours: 6 days per week (as per clinic schedule)

Work Environment: Medical clinic setting with regular patient interaction

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Work Location: In person