OPD Assistant

Job Description

The OPD Assistant plays a crucial role in delivering world-class patient care services at Trinity Super Specialty Eye Hospital. This position serves as the primary interface between patients and medical professionals, ensuring seamless coordination of outpatient services while maintaining the highest standards of patient care excellence. The role involves support to General Ophthalmologists, Consultants Surgeons, and coordination with the clinical Optometrists in delivering superior eye care services. Key Responsibilities Patient Care & Service Excellence Provide exceptional patient reception and registration services for all OPD visitors Ensure comprehensive patient data collection including medical history, insurance details, and contact information Guide patients through the hospital's processes and procedures with empathy and professionalism Address patient queries and concerns promptly, escalating complex issues to appropriate medical staff Maintain patient confidentiality and adhere to medical privacy regulations at all times Monitor patient waiting times and implement measures to minimize delays Assist patients with special needs, elderly patients, and those requiring additional support Clinical Support & Coordination Coordinate appointments and scheduling for General Ophthalmologists and Consultant Phaco / Cataract / Lasik / VR Surgeons Facilitate seamless communication between patients, doctors, and optometrists Prepare patient files and ensure all necessary documentation is available before consultations Assist in pre-consultation activities including vital signs recording and preliminary assessments Support optometrists during vision screening and diagnostic procedures Maintain accurate patient flow management to optimize clinic efficiency Coordinate with various departments for diagnostic tests, procedures, and follow-up appointments Administrative Functions Maintain accurate and up-to-date patient records in both physical and electronic formats Process insurance authorizations and coordinate with billing department for payment procedures Generate and manage appointment schedules, cancellations, and rescheduling requests Prepare daily, weekly, and monthly OPD reports and statistics Manage inventory of basic medical supplies and consumables used in OPD Coordinate with pharmacy for prescription management and patient education Handle telephone inquiries and appointment bookings professionally Quality Assurance & Compliance Ensure adherence to hospital policies, procedures, and quality standards Participate in quality improvement initiatives and patient satisfaction programs Maintain cleanliness and organization of OPD areas and patient waiting zones Follow infection control protocols and safety guidelines consistently Assist in maintaining accreditation standards and compliance requirements Document and report any incidents or patient complaints through proper channels Educational Requirements Bachelor's degree in Hospital Administration, Life Sciences, or related field Diploma in Hospital Administration or Physician Assistant preferred Additional certification in patient care services or medical assistance is advantageous Experience Requirements Minimum 3-4 years of experience in hospital OPD or healthcare patient services Prior experience in ophthalmology or eye care services highly preferred Experience with electronic medical records (EMR) and hospital management systems Demonstrated experience in patient interaction and customer service excellence Technical Skills Proficiency in hospital management software and EMR systems Basic knowledge of medical terminology, particularly ophthalmology-related terms Computer literacy including MS Office Suite and database management Understanding of insurance processes and medical billing procedures Knowledge of appointment scheduling systems and patient flow management Language Requirements Fluency in English and Tamil (essential for local patient communication) Additional languages (Malayalam) preferred Interpersonal Skills Exceptional patient communication and empathy skills Ability to handle difficult situations with patience and professionalism Strong teamwork and collaboration abilities with medical staff Cultural sensitivity and awareness for diverse patient populations Professional Attributes High level of integrity and commitment to patient confidentiality Strong attention to detail and accuracy in documentation Ability to work under pressure and manage multiple priorities Flexibility to adapt to changing schedules and emergency situations Professional appearance and demeanour consistent with hospital standards Problem-Solving Abilities Quick thinking and decision-making skills for patient-related issues Ability to prioritize tasks effectively during busy periods Proactive approach to identifying and resolving operational challenges Initiative in improving patient satisfaction and service quality Job Type: Full-time Pay: ₹15,000.00 - ₹21,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Shift allowance Work Location: In person