Front Office Executive / Senior Executive

Job Summary:

The Front Office Executive is the first point of contact for patients and visitors at the hospital. They are responsible for handling inquiries, managing appointments, ensuring smooth patient registration, and coordinating with clinical and administrative departments to provide high-quality customer service.

Key Responsibilities:

1. Patient Reception and Registration:

• Greet patients and visitors in a courteous and professional manner.

• Collect and verify patient details for registration.

• Issue OPD/IPD registration numbers and maintain patient records.

2. Appointment Management:

• Schedule, reschedule, and cancel appointments as per doctor availability.

• Coordinate with consultants and departments for smooth appointment flow.

3. Front Desk Operations:

• Answer phone calls and respond to emails/queries promptly.

• Handle billing inquiries and direct patients to relevant departments.

• Maintain a clean and organized reception area.

4. Documentation and Records:

• Maintain updated records of patients appointments, reports, and registration.

• Assist in generating daily reports and data entry.

5. Customer Service:

• Provide information about hospital services, facilities, consultants, etc.

• Handle patient complaints or escalate them to the concerned department.

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Required Qualifications:

• Minimum Graduate (Any stream). Diploma in Hospital Administration or related field is a plus.

• Good command of English and regional/local language.

• Basic computer knowledge (MS Office, HIS software, etc.).

Experience:

• 0 - 2 years of experience in front office/customer service role, preferably in a hospital or healthcare setting.

Skills Required:

• Excellent communication and interpersonal skills.

• Polite, patient, and professional attitude.

• Strong organizational and multitasking skills.

• Ability to handle stressful situations and emergencies calmly.