Front office Executive

Job Title: Front Office Executive

Department: Front Office
Reports To: Front Office Manager / Duty Manager
Location: [Hotel Name, City]
Employment Type: Full-time

Job Summary

The Front Office Executive is responsible for delivering exceptional guest service by managing front desk operations efficiently. The role involves handling guest check-ins and check-outs, reservations, inquiries, and ensuring a pleasant and seamless guest experience throughout their stay.

Key Roles & ResponsibilitiesGuest Services

• Greet guests warmly upon arrival and ensure a smooth check-in and check-out process
• Handle guest inquiries, requests, and complaints promptly and professionally
• Provide accurate information about hotel facilities, services, and local attractions
• Maintain a high level of customer satisfaction and service standards

Front Desk Operations

• Manage room reservations, cancellations, and modifications
• Ensure correct room allocation as per reservations and guest preferences
• Coordinate with housekeeping to ensure room readiness
• Handle cash, credit card transactions, billing, and folio settlements accurately

Communication & Coordination

• Coordinate with housekeeping, maintenance, and other departments for guest requirements
• Maintain clear communication during shift handovers
• Report guest feedback and operational issues to supervisors

Administrative Duties

• Maintain guest records and update information in the property management system (PMS)
• Prepare daily reports, occupancy reports, and shift summaries
• Ensure compliance with hotel policies, procedures, and security standards

Safety & Compliance

• Follow hotel safety, hygiene, and security guidelines
• Verify guest identification and comply with local regulations
• Handle emergency situations calmly and efficiently

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Basic computer knowledge and familiarity with hotel PMS software
• Problem-solving and multitasking abilities
• Professional appearance and positive attitude

Qualifications & Experience

• Bachelor’s degree or diploma in Hotel Management or related field preferred
• 1–3 years of experience in hotel front office operations (freshers may apply for junior roles)
• Fluency in English; knowledge of additional languages is an advantage

Working Conditions

• Willingness to work shifts, weekends, and holidays
• Ability to stand for extended periods

Benefits

Accommodation provided

Food provided

Employer contact : 8807708681 {Saikrishna}

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Food provided

Work Location: In person