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Vinaika Infra
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Front Office Executive (Receptionist)

Front Office Executive (Receptionist)

Vinaika Infra

0 years

0 - 2 Lacs

rānchī

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

ids resolve payments communication maintenance

Work Mode

On-site

Job Type

Full Time

Job Description

Urgent hiring for Front office executive position

Male candidates require

Experience from hotel / resort industry

Ids knowledge require

KRA :

Guest Services & Satisfaction

Welcome guests: Provide a warm and professional first impression.
Handle inquiries: Answer guest questions about the resort and local area.
Manage complaints: Address and resolve guest issues to ensure satisfaction.
Provide concierge services: Assist with local tours, reservations, and other guest needs.

Reservations & Revenue Management

Manage bookings: Process new reservations and modifications.
Upsell services: Promote room upgrades and additional services to increase revenue.
Handle payments: Process guest payments accurately.

Front Desk Operations & Administration

Manage check-in/check-out: Efficiently handle the arrival and departure process.
Maintain records: Keep accurate guest and administrative records.
Ensure security: Follow procedures to protect guest information and hotel assets.
Manage the reception area: Keep the front desk area organized and presentable.

Communication & Coordination

Handle telephone calls: Answer, screen, and forward calls professionally.
Coordinate with other departments: Act as a central point of contact for departments like housekeeping, maintenance, and food and beverage.
Liaise with external partners: Interact with external vendors, suppliers, and agencies as needed.

Interested candidates contact urgent basis .

Job Type: Full-time

Pay: ₹8,086.00 - ₹20,000.00 per month

Benefits:

Food provided

Work Location: In person

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