Front Office Executive (Receptionist)

We are seeking a highly motivated and experienced receptionist to take care of inbound calls, Manage front desk and ensure exceptional guest experiences.

ROLES AND RESPONSIBILITIES

• Communication:
• Answer phone calls and respond to emails promptly and courteously.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain clear and effective communication with guests and staff.
• Guest Services:
• Oversee all front office operations to ensure smooth and efficient service.
• Greet guests warmly and assist with check-in and check-out processes.
• Address and resolve guest complaints and issues promptly and professionally.
• Ensure that all guest requests and inquiries are handled efficiently.
• Billing and Reservations:
• Manage reservations and ensure accurate recording and confirmation of bookings.
• Oversee billing processes for both the resort and restaurant, ensuring accuracy and efficiency.
• Utilize and manage billing software for both the resort and restaurant operations.
• Team Leadership:
• Train, supervise, and motivate front office staff to deliver excellent service.
• Conduct regular team meetings to discuss updates, challenges, and improvements.
• Schedule staff shifts and ensure adequate coverage at all times.
• Customer Relationship Management:
• Build and maintain positive relationships with guests to enhance their experience.
• Collect guest feedback and implement improvements based on their suggestions.
• Develop and maintain a database of regular guests and their preferences.
• Administrative Duties:
• Prepare and present reports on front office activities, occupancy rates, and guest feedback.
• Manage budgets and monitor expenses to ensure cost-effective operations.
• Ensure compliance with health and safety regulations and standards.

Qualifications:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

How to Apply:

Interested candidates are invited to send their resume and a cover letter outlining their suitability for the role to uminobeachresort@gmail.com. Please include "Front Office Manager - Chennai" in the subject line of your email.

• Experience: Minimum of 5 years of experience in front office management, preferably in a resort or restaurant setting.
• Skills:
• Proficiency in billing software used in resorts and restaurants.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Attention to detail and strong organizational skills.
• Location: Candidate must be based in or willing to relocate to Chennai.
• Language: Fluency in English and Tamil is essential.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person