Front Office Executive (Receptionist)

Job Title: Front Office Executive – iFeel Fitness (In-house Gym)
Location: iLEAD College, Tangra, Kolkata
Experience Required: 2–5 years (Preferred: Female candidates with prior gym front-office experience)

About iFeel Fitness

iFeel Fitness is the in-house fitness center of iLEAD College, offering a modern and motivating environment for students, staff, and members. We are seeking a confident, customer-focused Front Office Executive to manage member interactions and ensure a seamless gym experience.

Key Responsibilities1. Member Acquisition & Walk-in Handling

• Greet and assist walk-in visitors with warmth and professionalism
• Share details of gym facilities, membership options, and current offers
• Convert enquiries into memberships through effective communication

2. Member Engagement & Upselling

• Follow up with existing members for renewals and retention
• Pitch higher membership plans and exclusive add-on services
• Maintain strong member relationships to enhance satisfaction

3. Grievance Handling & Escalation

• Record member complaints and grievances accurately
• Maintain proper documentation and tracking
• Escalate issues to the supervisor for quick resolution

4. Front Office Operations

• Handle daily front desk tasks, attendance, member check-ins & renewals
• Maintain registration forms, payment records, and CRM entries
• Coordinate with trainers and support staff for smooth operations
• Ensure the front desk remains clean, organized, and welcoming

Required Skills & Qualifications

• 2–5 years of experience in gym front-office or customer service roles
• Strong communication and customer-handling skills
• Ability to multitask and work in a dynamic environment
• Knowledge of gym membership plans and basic fitness terminology
• Pleasant personality with professional etiquette
• Female candidates preferred

What We Offer

• Opportunity to work within a vibrant campus atmosphere
• Supportive work culture and growth opportunities
• Exposure to fitness industry operations

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Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Work Location: In person