Front Office Executive (Receptionist)

We are searching for a Front Office Manager to oversee our reception area and serve as the first point of contact for visitors. Your role will involve ensuring that all guests are warmly welcomed and that front desk operations run smoothly, including handling calls, reservations, and guest services. It is essential for the Front Office Manager to possess a pleasant demeanor along with a professional approach to effectively lead and supervise our team. The ideal candidate will be adept at addressing complaints and have a strong focus on providing exceptional customer service. The primary goal is to guarantee that our front desk delivers professional and friendly service to all customers. Key Responsibilities: - Maintain a welcoming and organized front desk area with necessary supplies - Provide training, supervision, and support to office staff such as receptionists, security guards, and call center agents - Create and manage shift schedules - Ensure prompt and accurate customer service - Handle complaints and fulfill specific customer requests - Manage emergencies effectively - Monitor office supply inventory and place orders as needed - Oversee proper mail distribution - Develop and monitor the office budget - Keep detailed records of office expenses and costs - Ensure compliance with company policies and security requirements This is a full-time, permanent position offering benefits such as a flexible schedule and provided meals. The work schedule involves night shifts and includes additional bonuses based on performance and yearly evaluations. Qualifications: - 1 year of experience in hotel management (Preferred),