Posted:5 hours ago|
Platform:
On-site
Full Time
Job Summary:
To ensure the smooth and efficient operation of the front office, providing exceptional customer service, managing front desk operations, and maintaining high levels of guest satisfaction.
Key Responsibilities:
1. Guest Check-in/Check-out: Handle guest check-ins and check-outs efficiently, ensuring accurate room assignments and key card issuance.
2. Front Desk Operations: Manage the front desk, responding to guest inquiries, resolving issues, and providing information on hotel services and facilities.
3. Room Assignments: Assign rooms to guests, ensuring optimal room utilization and guest satisfaction.
4. Key Control: Maintain accurate records of key card issuance and retrieval.
5. Guest Services: Provide exceptional customer service, addressing guest concerns, and resolving issues promptly.
6. Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
7. Cash Handling: Handle cash, credit card transactions, and foreign exchange transactions accurately and efficiently.
8. Reservations: Manage room reservations, cancellations, and modifications.
9. Reports and Record-Keeping: Maintain accurate records and prepare reports as required.
10. Compliance: Adhere to hotel policies, procedures, and standards, ensuring compliance with regulatory requirements.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
Experience:
Work Location: In person
Hotel High Point
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