Front Office Executive (Receptionist)

Job Description – Front Office Executive

Location: Eka Lyf Inn, Coimbatore
Position: Front Office Executive
Department: Front Office / Guest Relations
Reports to: Front Office Manager / Hotel Manager

About Eka Lyf Inn

Eka Lyf Inn is a contemporary and comfortable stay destination in Coimbatore, committed to delivering exceptional hospitality, personalized services, and a welcoming atmosphere for every guest.

Role Overview

The Front Office Executive will be the first point of contact for guests, responsible for creating a warm, professional, and efficient guest experience. This role requires excellent communication skills, strong customer service orientation, and the ability to manage front desk operations smoothly.

Key Responsibilities

• Welcome and greet guests with courtesy, ensuring a pleasant first impression.
• Manage check-in and check-out processes efficiently and accurately.
• Handle reservations, cancellations, and room allocations using the property management system.
• Maintain guest records and ensure all data is accurate and up to date.
• Address guest queries, requests, and complaints promptly with professionalism.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Handle billing, invoicing, and cash/credit transactions responsibly.
• Ensure the lobby and front desk area are presentable and well-organized at all times.
• Assist in promoting hotel services, facilities, and special offers to guests.
• Adhere to all company policies, SOPs, and safety/security standards.

Qualifications & Skills

• Bachelor’s degree / Diploma in Hotel Management, Hospitality, or related field preferred.
• Proven experience as a Front Office Executive / Receptionist in the hospitality industry (1–3 years preferred).
• Proficiency in MS Office and hotel property management systems (e.g., Opera, IDS, or equivalent).
• Excellent communication skills in English.
• Strong customer service and problem-solving skills.
• Professional appearance, friendly demeanor, and positive attitude.
• Ability to multitask and remain calm under pressure.
• Flexible to work in shifts, weekends, and holidays.

What We Offer

• Competitive salary and performance incentives.
• Opportunities for career growth within the hospitality industry.
• Training and skill development programs.
• A supportive and team-oriented work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Leave encashment

Work Location: In person