Front Office Executive (Receptionist)

Position Overview

The Front Office Executive is responsible for delivering exceptional guest service, handling check-in/check-out procedures, managing reservations, and maintaining smooth front desk operations. This role is the face of the hotel and plays a key part in ensuring guest satisfaction and loyalty.

Key Responsibilities1. Guest Services

• Welcome and greet guests warmly upon arrival and departure.
• Handle guest check-in/check-out efficiently as per hotel standards.
• Address guest queries, requests, and complaints promptly and professionally.
• Provide information about hotel facilities, services, and local attractions.
• Maintain a positive, professional, and courteous attitude at all times.

2. Reservations & Room Management

• Manage room reservations via phone, email, or online portals.
• Coordinate with Housekeeping and Maintenance for room readiness.
• Update guest information and room status in the Property Management System (PMS).
• Ensure all guest details and billing information are accurately recorded.

3. Cashiering & Billing

• Handle guest billing, payments, and credit card transactions accurately.
• Maintain daily cash float and reconcile shift collections.
• Issue invoices, receipts, and maintain accurate records of transactions.

4. Coordination & Communication

• Liaise with Housekeeping, F&B, and Maintenance to ensure guest comfort.
• Coordinate guest arrivals and departures with transport and other departments.
• Communicate effectively with team members to ensure seamless service delivery.

5. Administration & Reporting

• Prepare daily reports: occupancy, arrivals, departures, and revenue.
• Maintain guest records and ensure confidentiality of all information.
• Assist in night auditing and end-of-day reports when required.

6. Compliance & Standards

• Follow hotel policies, grooming standards, and code of conduct.
• Maintain cleanliness and organization at the front desk area.
• Adhere to safety, security, and emergency procedures.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Knowledge of hotel PMS (like IDS, Opera, or Cloudbeds).
• Pleasant personality, professional appearance, and grooming.
• Ability to work under pressure and in rotating shifts.

Qualification & Experience

• Bachelor’s Degree / Diploma in Hotel Management or related field.
• Minimum 2 - 3 years of experience in Front Office or Guest Relations (preferred).
• Freshers with good communication skills may also apply.

Performance Indicators (KPI)

• Guest satisfaction and feedback score.
• Check-in/check-out accuracy and efficiency.
• Response time to guest requests.
• Complaint handling effectiveness.
• Reservation and occupancy accuracy.

Working Conditions

• Shift-based duty (Morning / Evening / Night).
• Uniform and grooming as per hotel standards.
• Interaction with guests and coordination with multiple departments.

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Food provided

Work Location: In person