Captain

1. Customer Service:

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.

2. General Responsibilities:

• Ensures that minimum brand standards have been implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Ensures that Food and Beverage team members work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Assists in conducting monthly inventory checks on all operating equipment and supplies
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Ensures that the restaurant is kept clean and organised, at both the front as well as the back of house.
• Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
• Performs the function of cashier and responsible for Micros/Hotsoft cashiering procedure.
• Be a hands-on supervisor and be present at all times in the Restaurant, especially during busy periods.
• Assists with conducting monthly inventory checks on all operating equipment and supplies.
• Assists to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to.
• Adhere to all company policies, procedures, and safety regulations.
• Attend training sessions and meetings as required.

3. Financial:

• Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
• Assists to ensure that the restaurant is operated in line with maximizing profit while delivering on the brand promise.
• Assists the Restaurant Manager to achieve the monthly and annual personal target and the restaurant’s revenue.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

4. Personnel:

• Oversees the punctuality and appearance of all Food and Beverage team members, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximises the effectiveness of team members by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Encourages team members to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Vibe’s Values and Culture Characteristics.
• Ensures that all team members have a complete understanding of and adhere to employee rules and regulations.
• Ensures that team members follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Coordinate with other hotel departments to meet guests' needs and resolve issues.
• Relay messages and information accurately and promptly to guests and colleagues.
• Answer telephone calls and respond to email in a professional manner.

5 Other Duties:

• Attends and contributes to all training sessions and meetings as required.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Carries out any other reasonable duties and responsibilities as assigned.

6. Legal Responsibilities:

• Ensure compliance with all local, state, and federal regulations.
• Protect guest's privacy and adhere to data protection laws.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Food provided

Work Location: In person