Front Office Executive

What this job involves:

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, youll be in charge of one of the busiest places in the officethe front desk. Constantly on the go,

you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you

will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is

essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to

get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business

Maintaining and updating records and database are also part of your basic daily routine. These include

telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin

activities and other help desk tasks. you should constantly keep in mind that you are working in

compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client

and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies

and procedures needed for all functions in the reception. As needed, you’ll also take part in managing

conference rooms, events, flower arrangement coordination, and others.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have one to five years’ experience in front desk management or

reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this

role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the

ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help

you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An

outstanding multitasking talent also provides a perfect complement to your skill set.