Front Office Executive

Job Title

Front Desk Executive Real Estate Site Sales Office

Seminery Hills Nagpur

Real Estate Project Site Sales Office

Reporting To Site Sales Manager / CRM Manager

Job Summary

The Front Desk Executive is the first point of contact at the site sales office. The role involves welcoming walk-in customers, handling inquiries, coordinating with the sales team, managing basic documentation, and ensuring a pleasant and professional customer experience.

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Key Responsibilities

1. Customer Handling

Greet walk-in clients politely and professionally

Understand customer requirements and direct them to the sales team

Maintain visitor entry records (walk-ins, channel partners, site visits)

2. Sales Support

Coordinate site visits with sales executives

Collect and verify basic customer details

Assist in follow-ups and lead coordination

Explain basic project details, brochures, and pricing (as instructed)

3. Front Office & Administration

Manage front desk operations and maintain cleanliness

Handle incoming calls, emails, and inquiries

Maintain office stationery and sales materials

Ensure availability of brochures, forms, and refreshments

4. Data & Reporting

Update daily walk-in and inquiry data

Maintain CRM / Excel records accurately

Share daily reports with sales head / reporting manager

5. Coordination & Compliance

Coordinate with marketing, CRM, and site teams

Follow company SOPs and customer service standards

Maintain confidentiality of client information

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Skills & Competencies

Excellent communication skills (English, Hindi, Marathi preferred)

Pleasant personality and customer-friendly attitude

Basic computer knowledge (MS Excel, Email, CRM)

Good organizational and coordination skills

Ability to handle multiple tasks

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Qualifications

Graduate / HSC (Minimum)

3+ years of experience in front desk / real estate / hospitality preferred

Freshers with good communication skills may apply

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Working Timings

As per site sales office schedule (including weekends; weekly off as per roster)

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Facilities / Benefits

Salary as per industry standards

Professional working environment

Growth opportunity in real estate sales/CRM

Prasad Kokardekar / 920 905 41 91 (HR Manager)

Send Resume : hr@rachanaconstructions.com

Address : Lotus Building, Plot No 5, Near Law College , WHC Road, Dharampeth, Nagpur 440010