Front Office Executive

Job Title: Front Office Executive
Location: Rockholm at the Light House Beach, Kovalam, Kerala
Department: Front Office
Reporting to: Front Office Manager / General Manager

About Us – Nattika Ayurveda Retreats

Nattika Ayurveda Retreats is a distinguished group of Ayurveda wellness destinations offering authentic healing experiences through traditional Ayurvedic practices, yoga, and holistic living. Our flagship properties include The Nattika Beach Ayurveda Resort, Rockholm at the Light House Beach, Retreat Park am See Nattika in Germany, and other supporting ventures across India and Europe. Each retreat is thoughtfully designed to uphold the highest standards of natural healing, serenity, and personalized care.

Rockholm at the Light House Beach, our clifftop Ayurvedic retreat in Kovalam, merges colonial charm with breathtaking views of the Arabian Sea. We welcome guests from around the world who come to rejuvenate body, mind, and soul under the care of our experienced team.

Role Overview

As a Front Office Executive, you will be the face of Rockholm – the first point of contact for our guests. Your role is pivotal in setting the tone for a seamless and welcoming guest experience from arrival to departure. You will be responsible for managing front desk operations, handling guest requests, and collaborating with other departments to ensure smooth day-to-day functioning.

Key Responsibilities

• Greet and assist guests with check-in and check-out procedures in a warm and efficient manner.
• Handle guest inquiries, provide information about the retreat and services, and ensure a personalized experience.
• Coordinate guest arrivals and departures with the Ayurveda, housekeeping, and restaurant teams.
• Maintain accurate reservation records using the PMS (Property Management System).
• Manage incoming calls and emails with courtesy and professionalism.
• Ensure guest feedback is collected and shared for continuous improvement.
• Handle billing, invoicing, and cash/credit card transactions securely.
• Provide support for internal and external communication, including appointment scheduling.
• Uphold our values of hospitality, empathy, discretion, and professionalism at all times.

Requirements

• Bachelor's degree in Hospitality Management or related field preferred.
• Prior experience in front office operations (preferably in an Ayurvedic or wellness resort).
• Proficiency in English; knowledge of German or other European languages is an asset.
• Good computer skills, especially in MS Office and hotel PMS systems.
• Excellent interpersonal, communication, and problem-solving skills.
• A calm and composed personality with strong attention to detail.
• Ability to work flexible shifts, including weekends and holidays.

What We Offer

• A serene and inspiring work environment with a dedicated, diverse team.
• Opportunities for growth within the Nattika Ayurveda Retreats group.
• On-site training in Ayurveda and wellness hospitality practices.
• Competitive salary and benefits.
• Accommodation and meals can be provided, if required.

If you have a genuine passion for hospitality and wellness, and love being part of a team that makes a meaningful impact on people’s lives, we would love to hear from you.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• Hotel: 6 years (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)