Front Office Executive

Job Summary:

The Front Office Executive is the face of the hotel, responsible for delivering a warm, professional, and welcoming experience to guests. They handle check-ins, check-outs, guest inquiries, and reservations and provide support to ensure seamless front desk operations.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional demeanor.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations via phone, email, and online platforms.
• Provide accurate information about hotel services, amenities, and local attractions.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Maintain records of guest information, room availability, and other data.
• Coordinate with housekeeping and other departments for smooth guest service.
• Ensure the front desk is tidy, well-stocked, and organized.
• Process payments and issue invoices or receipts.
• Follow all standard operating procedures and hotel policies.

Qualifications & Requirements:

• High school diploma or equivalent; a diploma/degree in Hospitality Management is preferred.
• Previous experience in a front desk or customer-facing role in hospitality is an advantage.
• Proficient in MS Office and hotel management software (e.g., Opera, IDS, Fidelio, etc.).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and in a fast-paced environment.
• Flexibility to work in shifts, including weekends and holidays.

Soft Skills:

• Customer-focused attitude
• Professional appearance and behavior
• Problem-solving abilities
• Team player
• Attention to detail

Job Type: Full-time

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person