Front Office Executive

Job Title: Front Office Executive

Location: Pillayarpatty - Sivaganga District
Department: Front Office / Front Desk
Reports To: Front Office Manager / Duty Manager / General Manager
Employment Type: Full-Time
Experience Required: Minimum 2 years in Hotel Front Office Operations

Job Summary:

We are looking for a professional and guest-focused Front Office Executive with a minimum of 2 years of experience in hotel front office operations. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out processes, and exceptional service throughout their stay.

Key Responsibilities:

• Welcome guests upon arrival with a warm and professional attitude.
• Handle guest check-in and check-out efficiently using hotel PMS (Property Management System).
• Manage reservations, room assignments, and guest requests.
• Handle cash and card payments accurately.
• Answer and manage phone calls, emails, and in-person inquiries promptly.
• Resolve guest complaints or escalate to the appropriate department when necessary.
• Maintain accurate guest records, logs, and reports.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Ensure lobby and front desk areas are clean and presentable at all times.
• Stay updated on hotel promotions, services, and local attractions to assist guests.

Requirements:

• Minimum 2 years of experience in hotel front office or guest relations.
• Familiarity with hotel management software (e.g., IDS, Opera, eZee, or similar).
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong interpersonal skills and a guest-oriented mindset.
• Ability to handle stressful situations calmly and professionally.
• Willingness to work in shifts, including weekends and holidays.
• High school diploma or equivalent; Degree or Diploma in Hotel Management preferred.

Contact: 9942366831

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person