Front Office Executive

Diploma in Front Office is a 6months to 2 years full-time diploma course or relevant experience or graduate in any field with experience 2 to 8 years

Responsibilities

• Greet clients and visitors with a positive, helpful attitude.
• Reporting to management and performing administrative duties.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
• Preparing meeting and training rooms.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Scheduling and confirming appointments, meetings, and events.
• Manage office maintenance bills, utility bills & other monthly expenses.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Excellent written and verbal communication skills.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Performing other administrative tasks, if required.
• Provide immediate solution for customer’s all concerns and queries.
• Gives technical support in person, by email and phone.
• Follows-up in a timely manner to voicemail and email requests from management, peers and other internal and external customers.
• Identifying areas for improvement and communicating these issues as well as possible solutions to upper management.
• Participates in scheduled Sales Conference calls.
• Manage attendance of all office staff & service engineers.
• Assign engineer to attend complaint.
• Informed to all engineer before one or two days about service calls.
• Taking complaint of client and update in Google sheet
• Manage service engineer’s tours & travel bills, other allowances, vouchers, etc, Making sure to collect all the vouchers/bills & submit it to the head office as per company rules & timelines.
• Responsible for overseeing all service coordination and administration work.
• Making service quotations and all invoice related to service.
• Discussing spare parts needs with service engineers.
• Manage good relation & team spirit between office staff, maintain a healthy & positive environment all the time.
• Provides feedback of every team member to head office whenever required.
• Willingly able travel to assigned territory to visit customers (if required).
• Work with cooperation, flexibility, and dependability.