MBA / Bachelor's Degree or related field with 2 to 5 years of experience in a sales of in a Institutional sales, Capital sales, Direct sales, B2B Industry, negotiations etc. JOB DESCRIPTION: Responsible as the first point of contact for sales executive, enquiries management, order timely processing and tracking management with accuracy and timeliness. Connect with client after getting data from sales / business development and project management. Support team's progress to improve their productivity & efficiencies by fulfilling their revenue target by ensuring seamless backend operations & team's progress. Handle complaints from customers by giving after-sales support. Check & clear bills/sales expenses of employees. Coordinate with sales & dealers for visit schedules, orders, payment and ensuring they are processed accordingly to client requirement & ensure all order are accurate and delivered on time. Coordinating with other departments to ensure order process with accuracy and timeliness as per the requirement of the customer. Assist the sales team to generate new enquiry-based on the available data base and new data. Developing and maintaining filling systems to maintain sales records. Maintain updated dealer data in the system & schedule works by collecting data from sales / business development and project management. Meet monthly targets by ensuring staff meets their quotas and goals. Handling urgent calls, emails and messages, answering customer queries, arrange delivery dates, etc. Follow up of pending orders/clearance on priority/ feedback of new customer. CANDIDATE PROFILE: Excellent written and verbal communication skills - English & Hindi An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates. Good IT skills, email manners, official letters to customers, knowledge of the use of spreadsheets and PowerPoint presentations. Strong business sense and industry expertise. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization. Proven ability to drive the sales process from plan to close. Experience as a sales coordinator may be advantageous. Good Computer Literacy, Organizational, and problem-solving skills. Ability to handle multiple tasks, work in a fast- paced environment and meet deadlines. Delhi / NCR, Gurugram

Qualifications: Diploma/ Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT-related field. Professional certifications such as Linux, Cisco, or UI/ UX will be preferred. 3 - 5 years of working in a Technical Support Executive or a relevant position. 5 - 10 years of working in a Technical Support Manager or a relevant position. SKILLS: Excellent written and verbal communication skills - English & Hindi. Able to troubleshoot a large variety of technical issues. Ability to be a good team player, along with excellent creative skills. Excellent software knowledge, including Microsoft products, MS SQL, Exchange & Apple iOS system. Excellent understanding of networking protocols & components. Ability to work methodically & meet deadlines. RESPONSIBILITIES & DUTIES: Manage the day-to-day mystefab (CRM/ ERP) operations & identify bugs and get them fixed by coordinating with the IT partner. CRM user access management, endpoint maintenance & contributing to the overall improvement of process/ information flow. Provide end-user support to sales and service staff & advice regarding standard office applications. Managing company hardware & software. Resolving system & application issues. Assisting with IT equipment sourcing & budgeting. Data Management – Filing of data & storage of data accordingly. Responsible for all certifications. Office administration – Responsible for CCTV, Lights, AC, internet service, etc Identifying gaps in the support process & amending it accordingly. Keep up to date with Licensing Management of software, plans, etc. Support with on-boarding/ off-boarding employees, securing corporate online & offline systems. Managing & upholding the troubleshooting escalation process. Credentials management with confidentiality. Handle the security of the office Data Backup from the system at a regular interval of time Should be responsible for mobile no and landline numbers Help to create & update user manuals & documentation. Occasionally, work with third parties to rectify issues. Improve Equipment aesthetics by improving label design - Catalogue/ flyer design, promotional creatives. Lead the design operator and monitor performance. Improve the database management of the company so that the data is secure and accessible in the fastest way. Coordination with industry event companies like exhibitions via their agents or directly to plan out company events per year and present the best ideas for stalls, space design, machine placement, etc. Execute the events from start to end while coordinating with the appropriate vendors technically and commercially. Responsible for the dispatch of stationery & required materials to Exhibition, Branches, Associates & regional office when required. Coordination with social media and PR companies/ individuals & give out necessary information and content on a regular basis. Negotiate with third-party vendors. Office cleanliness and overall aesthetics. Managing store, stationery & purchases when required. Handle couriers (incoming & outgoing both). Visitor management – Client Visit. Delhi