Front Office Executive - Hotel

Gigadocs Softtech Private limited

0 years

2 - 3 Lacs

navi mumbai

Posted:5 days ago| Platform: GlassDoor logo

Apply

Skills Required

service ids billing transactions reports compliance verification communication multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Front Office Executive is responsible for delivering excellent guest service by handling check-in and check-out procedures, managing reservations, and addressing guest requests and concerns. The role is key in creating a positive first and last impression of the hotel.

Key Responsibilities

Greet guests warmly and ensure a smooth check-in and check-out process
Handle room reservations, cancellations, and amendments
Maintain accurate guest records in PMS (Opera / IDS / similar systems)
Coordinate with Housekeeping for room availability and status
Handle guest queries, requests, and complaints professionally
Upsell rooms and hotel services where applicable
Handle billing, cash, and credit card transactions accurately
Maintain front desk reports and shift handover logs
Ensure compliance with hotel policies and SOPs
Assist with guest registration, ID verification, and documentation

Skills & Competencies

Excellent communication and interpersonal skills
Customer-centric attitude
Ability to work in shifts, including night shifts
Problem-solving and multitasking abilities
Basic computer knowledge and PMS familiarity

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

More Jobs at Gigadocs Softtech Private limited

Sales Executive - Hotel

Navi Mumbai, Maharashtra

Experience: Not specified

INR 0 - 0 Lacs

Sales Executive - Hotel

Navi Mumbai, Maharashtra

Experience: Not specified

INR 0 - 0 Lacs

Marketing Coordinator - Hotel

Lonavale, Maharashtra

Experience: Not specified

INR 0 - 0 Lacs

IT Executive - Hotel

Wakad, Pune, Maharashtra

2.0 - 2.0 yrs

INR 0 - 0 Lacs

Sales Executive - Hotel

Lonavale, Maharashtra

2.0 - 2.0 yrs

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.