Front Office Executive - Hotel

The Front Office Executive is responsible for delivering excellent guest service at the reception desk. This role includes handling guest check-ins and check-outs, managing reservations, attending to guest inquiries, and ensuring a smooth front office operation with a high level of professionalism and courtesy.

Key Responsibilities

• Welcome guests warmly and ensure a pleasant check-in and check-out experience
• Handle room reservations, cancellations, and modifications
• Manage guest queries, requests, and complaints efficiently
• Maintain accurate guest records and registration details
• Coordinate with housekeeping and other departments for room readiness
• Handle billing, payments, and cash/credit transactions
• Answer phone calls and respond to guest emails professionally
• Upsell hotel rooms and services when applicable
• Ensure front desk area is neat, presentable, and organized
• Follow hotel SOPs, safety, and security procedures
• Handle wake-up calls, messages, and concierge assistance
• Prepare daily reports and shift handover to the next shift

Skills & Competencies

• Excellent communication and interpersonal skills
• Customer-focused with a pleasant personality
• Good computer knowledge and familiarity with PMS
• Ability to multitask and work under pressure
• Strong problem-solving skills
• Basic knowledge of billing and cash handling
• Flexible to work in shifts

Job Type: Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person