Front Office Executive

GREATBELL HR Consultancy Services (P) Ltd

3 years

0 Lacs

Kozhikode Kerala India

Posted:3 days ago| Platform:

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Skills Required

service maintenance billing security communication multitasking management training

Work Mode

On-site

Job Type

Full Time

Job Description

Position Overview

The Front Office Executive is responsible for delivering exceptional guest service by handling check-in, check-out, reservations, and inquiries efficiently and professionally. The role ensures smooth front desk operations while upholding the hotel’s service standards and guest satisfaction.

Key Responsibilities

Welcome guests warmly and assist with check-in/check-out procedures.
Manage room reservations,
Handle guest inquiries, complaints, and requests promptly and courteously.
Coordinate with housekeeping maintenance and other departments for smooth guest service.
Maintain accurate guest records, billing, and payment transactions.
Assist in promoting hotel services, facilities, and special offers to guests.
Ensure the front desk area is clean, organized, and presentable at all times.
Follow standard operating procedures (SOPs) and security protocols.
Keep track of daily occupancy arrivals departures and VIP guests.

Skills & Competencies

Excellent communication and interpersonal skills.
Pleasant personality and professional grooming.
Strong customer service orientation.
Proficiency in hotel softwares
Problem-solving skills with the ability to handle pressure situations.
Multitasking and time management abilities.

Qualification & Experience

Any Graduate
1–3 years’ experience in front office or guest service, preferably in hotels/resorts.
Freshers with strong communication skills and hospitality training may also be considered.

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