Front Office Executive

About Gratis School of Learning Gratis School of Learning is a leading institute dedicated to empowering students with skills in English language proficiency, test preparation (IELTS, PTE, TOEFL, Duolingo), personality development, and career growth. We combine quality training with a supportive learning environment to help students achieve their academic and professional aspirations. Role Overview The Front Office Executive will be the first point of contact for students, parents, and visitors. The role requires a professional, warm, and approachable personality to represent the institute. The individual will manage reception duties, handle inquiries, assist the counselling team, and ensure smooth coordination between departments. Key Responsibilities Greet and assist students, parents, and visitors with a welcoming attitude. Handle walk-in inquiries, phone calls, and emails professionally and direct them to the appropriate department. Maintain records of inquiries and follow-ups in TeleCRM and Google Sheets. Support the counselling and tele-calling team by scheduling appointments and coordinating student meetings. Manage front office operations including attendance, visitor logs, and daily reporting. Assist in administrative tasks such as document filing, student data entry, and fee receipt coordination. Maintain cleanliness and decorum of the reception area. Collaborate with trainers, counsellors, and the management team for smooth operations. Qualifications & Experience Minimum Graduate degree in any discipline. 1–3 years of experience in front office, customer service, or administrative roles (preferably in education or training industry). Freshers with excellent communication skills may also apply.