Front Office Executive

Role Overview

The Front Office Executive will be responsible for managing the reception desk and ensuring smooth day-to-day operations at the front office. The role requires excellent communication, organizational, and interpersonal skills to provide a professional and welcoming environment for visitors, employees, and clients.

Key Responsibilities

• Greet and welcome visitors and guests, ensuring a positive first impression of the organization.
• Manage the front desk and telephone switchboard operations, including answering calls, routing them to appropriate departments, and placing outgoing calls when required.
• Ensure the reception desk is staffed and fully functional during office hours.
• Handle conference/meeting room bookings efficiently.
• Respond to general inquiries and provide accurate information or assistance to visitors and callers.
• Manage the process of ordering business cards for staff as per the company’s defined process.
• Oversee the housekeeping and professional upkeep of the reception area, ensuring newspapers, magazines, and other materials are neatly organized.
• Promote a friendly and welcoming office environment.
• Be familiar with security and emergency procedures; coordinate with security personnel in case of breaches or problem situations.
• Support in initiating emergency procedures as per location-specific response guidelines.
• Assist in raising purchase orders, invoice tracking, and ordering office essentials/medicines on time.
• Provide administrative support to other office functions as required.

Qualifications & Skills

• Bachelor’s degree in any discipline (preferred).
• 2–4 years of experience in a front office, receptionist, or customer-facing role in a corporate environment.
• Excellent communication skills (verbal and written).
• Strong organizational and multi-tasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Professional demeanor with the ability to handle sensitive information discreetly.
• Strong interpersonal skills with a customer service orientation.