Front Office Executive

Company Description

Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.

Role Description

This is a full-time on-site role at our office in BKC, Mumbai. As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety. Your responsibilities include:

• Patient Admission: Fill out and enter admission details into the Hospital Information System (HIS), counsel patients, manage room/bed inventory, handle VIP/CIP admissions, and guide patients with TPA admissions.
• Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox.
• Counseling for Surgery/Procedure Patients: Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules, ensure timely payments, and escalate issues as necessary.
• Daily Reports: Generate and distribute daily MIS, bed census, and procedure lists; attach interim bills to patient files.
• Human Resources Responsibilities: Assist in inducting new staff, address grievances, report system issues, suggest improvements, and ensure proper handover.
• Customer Service: Provide efficient, friendly service, resolve patient interactions positively, respect and treat patients and colleagues with sensitivity and transparency, and ensure no patient waits more than 15 minutes.
• Other Duties: Tally cash and forward to the Accounts department, achieve department goals, follow SOPs, provide accurate information during admissions, and liaise with other departments for patient satisfaction.

Qualifications

• Graduate of any discipline, preferably with customer relations or hospitality qualifications.
• 1-3 years of experience in customer relations in healthcare or hospitality.

Compensation

• Master's Degree holders: 4 - 8 LPA CTC
• Bachelor's Degree holders: 3 - 7 LPA CTC