Front Office Associate

Job Title: Front Office Associate / Front Desk Executive

Department: Front Office
Reports To: Duty Manager
Location: Chennai
Employment Type: Full-time

Job Summary:

The Front Office Associate is the face of the hotel, responsible for delivering exceptional guest service from check-in through check-out and ensuring a memorable experience for all guests. This role involves managing reservations, handling guest queries, and coordinating with internal departments for smooth operations.

Key Responsibilities:

• Welcome and greet guests warmly and professionally.
• Handle guest check-ins and check-outs efficiently, following hotel procedures.
• Manage room bookings and reservations using the hotel’s property management system (PMS).
• Respond to guest queries, requests, and complaints in a timely and courteous manner.
• Provide concierge services including local recommendations, transportation arrangements, and travel assistance.
• Maintain accurate records of guest information and payments.
• Coordinate with housekeeping and other departments to ensure room readiness and service quality.
• Ensure the lobby and front desk area are always clean and presentable.
• Follow all safety, hygiene, and security procedures.
• Upsell rooms and promote hotel services to maximize revenue.
• Maintain guest confidentiality and adhere to data protection regulations.

Requirements:

• High School Diploma or Bachelor's degree in Hospitality or related field.
• Prior experience in a hotel front desk or customer service role preferred.
• Familiarity with PMS systems like Opera, IDS, or Cloudbeds is an advantage.
• Strong communication and interpersonal skills.
• Fluency in English; additional languages are a plus.
• Presentable appearance and professional demeanor.
• Flexibility to work in shifts, including weekends and holidays.

Key Skills:

• Customer service excellence
• Multitasking and time management
• Problem-solving and conflict resolution
• Tech-savvy and adaptable to systems
• Team collaboration

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹30,000.00 per month

Work Location: In person