Front Office Associate

The Front Office Associate in a hotel plays a critical role in ensuring smooth guest experiences, handling reservations, and managing front desk operations. Here are the key roles and responsibilities:

Key Roles of a Front Office Executive in a Hotel

• Guest Relations
• Greet and welcome guests upon arrival.
• Provide prompt and courteous service.
• Handle guest queries, complaints, and requests efficiently.
• Reservation Management
• Take and confirm room bookings (via phone, email, or online systems).
• Update room availability and manage overbooking situations.
• Coordinate with other departments (like housekeeping and sales) for guest readiness.
• Proper usage OTA platforms.
• Check-In and Check-Out Procedures
• Handle guest registration and verify identification.
• Process payments (cash, credit card, etc.).
• Issue room keys and explain hotel facilities and policies.
• Ensure a smooth and quick check-out process, including invoice generation.
• Telecommunication & Information
• Answer internal and external calls professionally.
• Provide information about hotel services, local attractions, and directions.
• Redirect calls to appropriate departments or rooms.
• Coordination and Communication
• Act as a bridge between guests and hotel departments (housekeeping, maintenance, etc.).
• Keep accurate logs of guest requests, room changes, and incidents.
• Coordinate VIP arrivals and special requests.
• Administrative Duties
• Maintain front desk records and reports.
• Manage lost and found items.
• Maintain security by following procedures and monitoring logbooks.
• Customer Service Excellence
• Uphold the hotel’s image and standard of hospitality.
• Maintain a professional appearance and demeanour.
• Go the extra mile to enhance guest satisfaction and loyalty.
• Crisis Handling
• Respond to emergencies such as fire alarms or medical incidents.
• Follow hotel protocols for safety and evacuation procedures.

Skills Required

• Excellent communication and interpersonal skills
• Multitasking and organizational abilities
• Proficiency in hotel management software (e.g., Opera, IDS, Cloud beds)
• Customer-oriented attitude.
• Basic accounting and administrative knowledge

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person