Front Office Associate - Male

Job Summary:

The Front Office Associate is the face of the hotel and plays a crucial role in providing excellent customer service to guests. Responsible for greeting guests, checking them in and out, managing reservations, handling guest inquiries, and ensuring a smooth and welcoming experience throughout their stay.

Key Responsibilities:

• Greet and welcome guests with a warm and friendly attitude.
• Perform check-in and check-out procedures efficiently and professionally.
• Manage guest reservations, cancellations, and modifications.
• Handle guest queries, requests, and complaints with promptness and courtesy.
• Coordinate with housekeeping and other departments for smooth room allocations.
• Maintain updated knowledge of hotel services, promotions, and local attractions.
• Process payments and maintain accurate billing records.
• Maintain a tidy and organized front desk area.
• Ensure compliance with security and operational procedures.
• Maintain confidentiality of guest information and hotel data.

Requirements:

• High school diploma or equivalent; diploma/degree in hospitality is a plus.
• Prior experience in front office or customer service roles preferred.
• Excellent communication and interpersonal skills.
• Proficient in hotel management software (PMS) and MS Office.
• Ability to handle stressful situations calmly and effectively.
• Flexible to work in shifts, including weekends and holidays.
• Strong organizational skills and attention to detail.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person