Front Office Associate (MALE)

Job Title: Front Office Associate (Male)

Department: Front Office

Reporting To: Front Office Manager / Duty Manager

Job Summary:

The Front Office Associate is responsible for providing efficient, courteous, and personalized service to guests at the front desk, ensuring smooth check-in and check-out operations, handling guest queries, and maintaining a professional image of the hotel at all times.

Key Responsibilities:

1. Guest Service & Operations:

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Ensure all guest registrations are accurately completed as per hotel policy.
• Handle room assignments, key issuance, and payment settlements efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Respond promptly to guest inquiries and resolve complaints courteously.

2. Communication & Coordination:

• Coordinate with housekeeping and other departments for room status updates.
• Handle calls and emails in a professional manner.
• Maintain effective communication with team members and supervisors.

3. Cashiering & Records:

• Handle cash, credit, and billing transactions accurately.
• Maintain shift reports, guest folios, and daily revenue summaries.
• Ensure all transactions comply with hotel financial policies.

4. Grooming & Conduct:

• Maintain a high standard of personal appearance and grooming.
• Display a polite, professional, and positive attitude at all times.
• Follow hotel safety, security, and hygiene protocols.

Qualifications & Skills:

• 1–2 years of experience in Front Office or Guest Relations

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person