Front Office Associate

Guest Relations & Service Excellence

• Warmly welcome all guests with a professional demeanor, ensuring a personalized experience for expatriates, corporate executives, and senior-level management.
• Handle check-in/check-out efficiently while maintaining accuracy and discretion.
• Anticipate guest needs and preferences, offering tailored services (transportation, meeting facilities, dining options, local experiences).
• Manage VIP arrivals/departures with special attention to protocol and courtesy.
• Resolve guest complaints promptly and diplomatically, ensuring complete satisfaction.

Communication & Coordination

• Act as the primary point of contact for guests, ensuring seamless communication across departments (housekeeping, F&B, concierge, and security).
• Maintain close coordination with the concierge for travel, tours, and transportation arrangements.
• Communicate effectively with management about recurring guest requirements, preferences, or issues.

Operational Excellence

• Accurately manage reservations, room allocations, and billing procedures in the PMS (Property Management System).
• Ensure proper documentation and adherence to check-in/check-out protocols, including international guest requirements.
• Handle calls, emails, and guest queries promptly with professionalism and clarity.
• Ensure compliance with hotel policies, safety, and security standards.

Professionalism & Discretion

• Maintain strict confidentiality when dealing with senior executives and expatriate guests.
• Display cultural sensitivity and awareness to cater to an international clientele.
• Adhere to grooming standards and maintain a polished, professional appearance at all times.

Upselling & Revenue Contribution

• Promote hotel services (restaurants, spa, banquets, transportation, memberships) with a subtle and guest-focused approach.
• Assist in achieving front office sales targets through room upgrades, late check-out fees, and other services.

Administration & Reporting

• Maintain accurate guest records and prepare reports for management.
• Monitor guest feedback and contribute suggestions for service improvements.
• Support in training new associates and maintaining team performance standards.

Job Type: Full-time

Pay: ₹20,000.00 per month

Language:

• ENGLISH (Required)
• Telugu (Preferred)

Work Location: In person