Front Office Associate

Company Description

Oakwood is a pioneer in the serviced apartments industry, known for creating comfortable and memorable stays. With a strong foundation of established standards and reliability, Oakwood goes beyond offering accommodations by delivering exceptional experiences. We are dedicated to making guests feel at home while creating lasting connections. At Oakwood, we continually strive to set the benchmark for unparalleled hospitality.

Role Description

This is a full-time, on-site role for a Front Office Associate at our location in Pune. The Front Office Associate will manage daily front desk operations, providing excellent customer service to guests. Responsibilities include managing check-ins and check-outs, handling phone calls with proper etiquette, addressing guest inquiries, and maintaining a welcoming and professional environment at the reception area.

Qualifications

• Strong Phone Etiquette and effective Communication skills
• Proficiency in performing Receptionist Duties, including managing inquiries and providing information
• Experienced in Customer Service to deliver a positive guest experience
• Knowledge of Check-in procedures and ability to handle related tasks efficiently
• A professional and friendly demeanor with strong interpersonal skills
• Organizational and multitasking skills to manage diverse daily responsibilities
• Experience in the hospitality sector is advantageous
• A diploma or bachelor’s degree in hospitality or a related field is preferred