Front Office Associate

We are seeking a well-groomed, courteous, and efficient Front Office Associate who is experienced in using IDS software to manage front desk operations. The role involves handling guest check-ins/check-outs, reservations, and ensuring a smooth and pleasant stay experience for our guests. The ideal candidate will have hands-on experience in hotel front office tasks and a strong service-oriented mindset.

Key Responsibilities:

• Greet and welcome guests promptly with warmth and professionalism
• Perform check-in and check-out procedures using IDS PMS
• Manage room allocations, billing, and guest profiles accurately in the system
• Handle reservations, walk-ins, and inquiries via phone, email, or in-person
• Coordinate with housekeeping and other departments to ensure room readiness
• Maintain accurate guest records, IDs, and billing information
• Upsell resort amenities such as dining, events, or special packages
• Respond to guest complaints, feedback, and special requests politely and efficiently
• Maintain the front desk and lobby area in a presentable and organized manner
• Assist in night audits or daily reporting as needed

Key Skills & Qualifications:

• Graduate or diploma in Hotel Management (preferred)
• 1–2 years of experience in hotel/resort front office operations
• Hands-on experience with IDS PMS is mandatory
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Strong communication skills in English, Hindi, and Bengali
• Pleasant personality with a guest-first attitude
• Ability to handle pressure, multitask, and maintain a professional demeanor

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Barddhaman, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person