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Fairmont Hotels Resorts
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Front Office Associate

Front Office Associate

Fairmont Hotels Resorts

1 - 2 years

3 - 4 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

front office associate hotel sales interpersonal skills hotel management healthcare room

Work Mode

Work from Office

Job Type

Full Time

Job Description

What will you be doing

Assist guests with check in and checkout, as well as other cashiering duties

Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary

Welcome and interact with the guests on arrival, register and issue room keys according to departmental standards and procedures

Ensure that members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handling guests mails, messages, and answering of phone calls

Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

Be vigilant in regard to in-house credit matters and act upon any discrepancies

Alert Security or Duty Manager of suspicious looking person(s) / articles
Have knowledge about the hotel facilities , FB outlets, timings and other features
Be aware about the Hotel and its every outlets story and be a story teller to the guest.
Be fully conversant with hotel fire life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times

What s In It for You

Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
Employee discounts worldwide under Ennismores Peep program.
Be covered under three types of insurances with the hotel paying the premium on your behalf.

A Diploma holder or a Graduate from Hotel Management institute

A pleasant personality with excellent interpersonal skills

Work experience of a lifestyle luxury brand

Passionate about creating memories for the guests

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Front Office Associate