Front Office Associate

Role Overview: As a Front Office Associate at Apple Hotels & Resorts in Aurangabad, your primary role will be to ensure a seamless and welcoming experience for the guests. You will be responsible for managing reception duties, answering phone calls, handling check-ins and check-outs, and providing exceptional customer service. Effective communication between guests and hotel staff, prompt addressing of visitor concerns, and maintaining the efficiency of the front desk environment will be crucial aspects of your role. Key Responsibilities: - Manage reception duties with professionalism and efficiency - Answer phone calls and direct inquiries to the appropriate department - Handle guest check-ins and check-outs smoothly - Provide exceptional customer service to enhance guest experience - Ensure seamless communication between guests and hotel staff - Address visitor concerns promptly and effectively - Maintain a welcoming and efficient front desk environment Qualifications: - Excellent Phone Etiquette and Receptionist Duties skills - Strong Customer Service and Check-in capabilities - Effective Communication skills - Ability to manage multiple tasks efficiently and work in a fast-paced environment - Experience in the hospitality industry is a plus - Bachelor's degree in Hospitality Management or a related field is preferred.,