Front Desk Receptionist/Experience Manager - Female

Job Description

Role: Experience Manager/Front Desk Executive Point of Contact: Rohan Aggarwal (+91-8076997061) As an Experience Manager, you will be responsible for creating a warm, professional, and efficient experience for walk-in customers. Youll handle front-desk responsibilities while actively coordinating with internal Relationship Managers to ensure a seamless buying experience. About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Truebil operates independently as a sister brand, aiming to capture the under-penetrated market of value-conscious car buyers. What Will You Do? Customer Greeting & Walk-in Handling: Greet and welcome all walk-in customers professionally, creating a strong first impression of Spinny. Understand customer needs and direct them to the appropriate Relationship Manager or team. Customer Engagement: Ensure a warm, personalized, and proactive experience during the customers entire hub visit. Capture feedback and share insights for continuous improvement in customer service delivery. Front Desk & Admin Operations: Manage the front desk area, ensuring cleanliness and readiness at all times. Maintain accurate logs of customer visits, queries, and escalations. Support basic hub documentation and administrative tasks as required. Eligibility & Requirements: Experience in customer-facing roles (front desk, hospitality, or relationship management). Excellent communication, presentation, and interpersonal skills. Ability to multitask and remain calm under pressure. A proactive and customer-first mindset, aligned with Spinny's mission of creating trust and transparency.