Front Office Executive

Company Description

The Machan is an exclusive eco-resort located in Lonavala, known for its unique tree houses designed to offer luxurious comfort and spectacular views while minimizing impact on the natural surroundings. The resort advocates for environmentally friendly hospitality, sourcing almost all energy from renewable resources and water from a borewell replenished by rainwater harvesting. Situated just a scenic 2.5-hour drive from Mumbai and 1.5 hours from Pune, The Machan provides a serene escape into nature ideal for various celebrations and business events.

Role Description

This is a full-time on-site role for a Front Office Executive, located in Lonavala. The Front Office Executive will be responsible for managing front desk operations, greeting and assisting guests with check-ins and check-outs, addressing guest inquiries and requests, and coordinating with other departments for seamless service delivery. This role also entails maintaining an organized and professional reception area, ensuring exceptional customer experiences, and upholding the highest standards of hospitality aligned with The Machan's eco-resort values.

Qualifications

• Strong interpersonal and communication skills to effectively interact with guests and colleagues.
• Proven experience in receptionist duties and managing front office operations.
• Exceptional customer service skills to handle guest inquiries and ensure a positive experience for all visitors.
• Attention to detail, organisational skills, and the ability to maintain a professional demeanour in a dynamic setting.
• Prior experience in the hospitality industry is an advantage.
• Proficiency in English is essential, with knowledge of additional languages being a plus.